Health Care Operations Coordinator - Orthopedics, Inverness

Job Summary:

The Healthcare Operations Coordinator coordinates activities with the Practice Manager to ensure efficient, cost-effective business operations of the practice on a day-to-day basis by performing a variety of tasks. The Coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, answering patient calls, managing in-baskets through EMR, informing patients of lab results, entering orders, and scheduling procedures. The Coordinator collaborates with the Practice Manager to plan, organize, communicate, coordinate, administer, teach, and evaluate nonclinical staff in their service to patients. The Coordinator contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team and carries out all leadership responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).

Key Responsibilities:

• Serve as a liaison between patients, team members, and physicians for all clinic-related issues within scope.

• Manage patient communication in a timely, professional manner: in-person, EMR in-baskets, email, fax, telephone, etc.

• Schedule clinic appointments and surgical procedures across multiple sites of practice.

• Obtain and upload all necessary documents and lab results prior to appointments and surgery.

• Confirm upcoming surgery dates and patient appointments.

• Respond to patient requests such as self-pay estimates, quotes for procedures, and return-to-work letters via phone request, email, MHC, and EPIC in-baskets.

Work Location:

Onsite– this role is expected to work onsite and is located in Inverness, CO.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to, Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Four (4) years of relevant experience in an occupation related to the work assigned to this position.

• Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor’s degree in management or healthcare-related field.

• Five or more (5+) years’ healthcare clinic experience in area of specialty.

• Ambulatory quality improvement (QI) experience.

• Experience in use of registry data and quality systems.

• Medical Assistant, Certified Medical Assistant, or LPN preferred.

• Bilingual, Spanish-speaking.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• Must be able to work in person.

• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities:

• Ability to effectively communicate at all levels, including physicians, leadership, and staff within the various affiliate organizations (CU SOM, UCH, Children’s Colorado, CU Medicine).

• Ability to work within large, complex healthcare systems.

• Ability to analyze and interpret data.

• Ability to develop and deliver presentations.

• Ability to document effectively.

• Ability to deal calmly and courteously with people.

• Ability to deal with stressful situations.

• Ability to finish tasks in a timely manner.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if