Healthcare Emergency Communication Specialist - Dallas

Healthcare Emergency Communications Specialist

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231

Work Hours: Full-Time: Rotating Shifts

Department Highlights:

• Paid training.
• Friendly family-orientated environment.

Healthcare Emergency Communications Specialist

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231

Work Hours: Full-Time: Rotating Shifts

Department Highlights:

• Paid training.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

· High School Diploma or Equivalent Required.

Experience

· 1 Year experience in emergency communications, emergency management, healthcare operations, public safety communications, security operations center operations, law enforcement communications, military operations, customer service, or related field. Required.

· 6 Months Knowledge of National Incident Management System (NIMS). Preferred.

· 6 Months Security Operations Center monitoring platforms Preferred.

Licenses and Certifications

· Basic Telecommunications Certification other TCOLE related classes 12 Months Required And

· TLETS - Texas Law Enforcement Telecommunication Systems Certification CJIS 90 Days Required And

· NIMS 100,200,700,800 90 Days Required And

· BLS - Basic life support CPR Upon Hire Required

Skills

· Must pass pre-employment psychological exam, including CJIS fingerprint screening, drug and alcohol testing.

· Must pass pre-employment physical and drug screen.

· Must accurately type 40 words per minute.

· Must be able to demonstrate multi-tasking abilities.

· Must be able to demonstrate working knowledge of personal computers and electronic equipment.

· Must be able to demonstrate ability to think clearly and act effectively in emergency situations.

· Must be able to effectively use telephone headset and telephone receiver.

· Must have an ability to maintain professional and courteous communications.

· Must have effective written and oral communication skills.

· Must be able to make sound judgements based on training received.

· Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.

· Must interact with public and fellow employees in a tactful and diplomatic manner.

· Must be able to work flexible and rotating shifts to include nights and weekends and holidays.

· Must be able to perform other duties as directed by supervisor.

· Must possess high levels of alertness, attention to detail, and have sense of urgency

· Must be able to follow, practice and utilize General Orders to ensure the safety of officers, hospital staff, patients and visitors.

· Must interact with public, fellow employees, peers, executive, medical staff, department heads and staff in other departments, patients/families, vendors and other customers in a manner that represents Texas Health Resources positively, in a tactful and diplomatic manner.

· Ability to listen/comprehend and articulate over radio transmitters.

· Must complete a personal history statement. May be subject to further written and/or oral pre-assignment test/training.

· Must be able to make sound judgments. Must be able to testify in court to I if requested.

· Must obtain and maintain required certifications, including Basic Telecommunications Certification, TLETS Certification, CPR, and any applicable TCOLE, CJIS, TCIC, and NCIC requirements.

· Ability to communicate effectively over radio, 2 way and multi-channel, and telephone systems, maintain composure during emergencies, exercise sound judgment, and manage multiple tasks simultaneously in a fast-paced environment.

· Must be willing and able to travel to other Texas Health Resources locations, as needed.

What You Will Do:

Emergency Communications & Incident Management

· Serve as the central communications point for emergency and non-emergency requests