Help Desk Technician IT Support
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Key details
- Salary
- $46K–$58K/yr
- Location
- Charlotte, NC, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 5h ago
Skills
About the role
Help Desk Technician
Location: North Carolina or Georgia (East Coast based)
Schedule: Monday-Friday, 8:00 AM-5:00 PM ET, supporting our eastern properties
Pay Rate: $22-28 per hour
About the Role
We’re looking for a tech-savvy help desk technician to be the first point of contact for employees across our 90+ locations nationwide. You’ll work with our internal IT Department, handling day-to-day support yourself and escalating what needs deeper work to the right person on the team. If you like fixing problems fast, explaining things clearly, and finding ways to stop the same ticket from coming back, this is a good fit.
What You’ll Do
- Respond to employee requests by phone, chat, and email, diagnosing and resolving issues with a goal of first-call resolution
- Log and summarize requests and incidents, then escalate to internal IT when needed
- Own every ticket assigned to you through to resolution
- Provide first-line support for Active Directory, Exchange, Office 365, email gateway, and user onboarding/offboarding
- Help with provisioning, quality assurance, and deployment of hardware and other assets
- Build automation and fixes that cut resolution time on recurring issues
- Support technical projects as they come up
- Follow SOPs and work instructions, and flag it when a process or system isn’t working
- Keep communication with the IT team open and direct so issues get acknowledged and handled on time
- Protect company data in line with our security policies
What You’ll Bring
- Prior help desk experience, ideally with a growing multi-unit or multi-location company
- Hands-on Active Directory experience: creating users, managing security groups, and working with group policy
- Working knowledge of Exchange and Office 365
- Clear, concise written and verbal communication, whether you’re walking a non-technical user through a fix or documenting a ticket
- Strong time management and the ability to juggle multiple requests as priorities shift
- A calm, patient approach with frustrated users
- Sound analytical and troubleshooting skills
- Curiosity and a drive to keep learning
About Us
For over 40 years, Wedgewood Weddings & Events has been helping couples celebrate life's biggest moments while making the planning process simple and enjoyable. Today, we're one of the nation's largest venue and event companies, with more than 90 locations across the country - and we're continuing to grow.
Our all-inclusive approach allows our teams to focus on delivering exceptional hospitality and creating unforgettable experiences for every client and guest. Whether it's a wedding, corporate event, or social celebration, we believe great events start with great people.
As we continue expanding into new markets, we're committed to investing in our team members. More than 80% of our General Managers and Regional Managers have been promoted from within, creating meaningful opportunities for career growth across the country.
Why You'll Love Working Here
Competitive pay and performance-based bonus opportunities
Medical, dental, vision, life, accident, and supplemental benefits, plus a company-funded Health Reimbursement Account
401(k) with company match
Paid time off, paid holidays, and sick leave
A collaborative, fast-paced culture where initiative is recognized and growth is encouraged
A workplace that 90% of our full-time team members recommend to others
If you're looking for a company that's growing, values its people, and offers the opportunity to build a long-term career in hospitality, we'd love to meet you.
Wedgewood Weddings provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.