Help Desk / Travel Analyst
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Skills
About the role
Description
Help Desk / Travel Analyst
Venesco LLC is looking for a Help Desk / Travel Analyst to support the Drug Enforcement Agency.
The Help Desk / Travel Analyst will provide support to travelers, approve officials, and system administrators with E2 Travel related issues. In this role you will support the Travel Payments Unit and the Travel Services Unit to provide financial support in the areas of processing Permanent Change of Station (PCS) and Temporary Duty (TDY) travel vouchers as well as helpdesk staffing to provide direct end-user support to users of DEA’s travel management systems (E2 and mLINQS), and to provide training in travel policies and procedures to include E2/MLINQS training.
Responsibilities:
- The position will provide support to travelers, approving officials, and system administrators with E2 Travel related issues.
- This includes setting up new users, profile assistance, trip assistance, routing pool and hierarchy changes, monitoring trips and vouchers, and troubleshooting UFMS related errors.
- Assist with conducting hands-on E2 training for E2 users.
- Ensure compliance of DEA’s Lowest Available Airfare policy. This includes assisting offices in obtaining the correct documentation for voucher purposes.
- Review requests for Fly America Act waivers (individual and annual).
- Provide and set maximum reimbursement cost for Rest and Recuperation (R&R) airfare
- Draft correspondence to DEA employees regarding E2. This will include memorandums on policy, broadcast email updates, and any other related correspondence.
Requirements
- Requires two (2) years of experience
- Excellent written and verbal communication skills
- Efficient data entry experience
- Ability to prepare and deliver reports and other documents in support of project(s)