Holiday Seasonal Casual - Customer Service

Holiday Seasonal Casual - Customer Service at Sydney Zoo  

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position 

We are looking for seasonal Casuals to join our Visitor Experience, Food & Beverage, and Cleaning Crew to help us deliver exceptional service these school holidays.

We are seeking enthusiastic and motivated individuals who are committed to providing outstanding customer service and creating memorable experiences for our member and visitors. Availability between 25th December 2025 - 5th January 2026 is essential as well as throughout December to allow for training. 

Our Visitor Experience Crew are the first point of contact for arriving to Sydney Zoo from the initial welcome to validating and selling tickets, crowd control, to assisting with enquiries.

Our Food & Beverage Crew will ensure that Sydney Zoo customers have an amazing experience at all points, that they are served efficiently and professionally with a high level of customer service and food quality.

The Food & Beverage Crew will be responsible for a variety of tasks in the following roles as required.

• Cashier
• Barista
• Storeperson
• Function Waiters
• Cook (Food Preparation)

Our Cleaning Crew maintain all facilities at Sydney Zoo, ensuring that they are ongoingly kept in clean and orderly condition during operational and non-operational hours. 

Skills, Knowledge, and Relevant Experience

• Demonstrated ability to work within a team to deliver outstanding results and the enthusiasm and initiative to deliver exceptional customer service.
  
• Excellent verbal, interpersonal, and cross-cultural communication skills.
  
• Can-do positive attitude and a quick learner who will make a fast start in the role.
• Demonstrated enthusiasm and initiative to deliver exceptional customer service.
• Outgoing, confident, and friendly personality.
  
• Knowledge and commitment to Workplace Health and Safety and Equal Employment Opportunity.
• Legal working rights in Australia.
  

DESIRABLE

• Previous experience operating registers, POS systems, and cash handling (Desirable)
  
• Previous experience in a front of house role (Desirable)
• RSA OR Barista Skills
  

Why should you join the Zoo Crew?

By joining the Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’ We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, access to Fitness Passport and fulfilling fundraising events, just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you!

Applications

Please apply directly via the Sydney Zoo Website Careers Page https://sydneyzoo.com/about/careers.

Applicants will be required to provide a current resume and a covering letter outlining your ability to meet the above selection requirements. Applications close 9am, Thursday 26th November 2025.

Interviews will be held on Tuesday 1st December 2026, please note we are unable to offer alternative dates.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

 

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

Sydney Zoo is a Child Safe Organisation. We require a valid NSW Working with Children Check (Paid Employment), or proof of application.

 

You can contact us by email careers@sydneyzoo.com.

 

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.