Hospice Branch Adminstrator

Job Title

Hospice Branch Adminstrator

Location

Troy, MI, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Job Summary

The Hospice Branch Admin plays a vital role in supporting branch operations by managing scheduling and communication tasks, serving as the primary contact for incoming calls, and assisting patients, families, facility partners, and staff with scheduling inquiries. Responsibilities include coordinating respite referral documentation, preparing and distributing meeting materials, and ensuring effective communication within the Hospice department while collaborating with the Hospice Scheduling Specialist.

Essential Duties and Responsibilities

Incoming Call Management

• Act as the primary contact for branch-specific calls, addressing inquiries and resolving scheduling needs
• Support seamless coordination within the branch and with Hospice Scheduling Specialists

Collaboration and Communication

• Work with branch staff to ensure operational flow and support patient care coordination

Care Coordination

• Collect and send necessary documentation to process same-day or next-day respite and travel transfers, ensuring clarity and accuracy for seamless referrals
• In instances where BI automation encounters issues, manually fax scheduling documents approved by the direct leader

Office Management and Administrative Support

• Order and manage office supplies, ensuring all approved materials are readily available for Hospice branch operations
• Maintain the mail process within the Hospice department, ensuring timely distribution and processing of all correspondence
• Inform Facility Management of any broken office equipment in the Hospice Department

Meeting Coordination and Documentation

• Support the preparation of branch meetings by printing and organizing documents, while also remaining available for phone duties
• Responsible for updating and preparing the end-of-day report according to the company-approved template, ensuring essential field and triage information is communicated to the after-hours and weekend teams

Additional Responsibilities

• Execute other duties as assigned by Director of Service Excellence

Qualifications

• High school diploma or GED equivalent; further education or certification in healthcare administration preferred
• Proven experience in administrative roles within healthcare, particularly in hospice or similar settings
• Strong organizational skills with the ability to manage multiple tasks and responsibilities simultaneously
• Proficient in Microsoft Office applications and capable of adapting to new software platforms
• Excellent communication skills and the ability to work collaboratively with a diverse team
• Committed to maintaining confidentiality and professionalism in handling sensitive information

Physical Demands and Work Environment

• Office-based with significant use of computers and office equipment
• Requires prolonged periods of sitting, frequent use of hands for typing and handling files
• May involve occasional lifting of materials up to 15 pounds

In Closing

• This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer