Hospitality Manager

Now, if you were to come on board as one of our Hospitality / Unit Manager we’d ask you to do the following for us:

• Ensuring all quality controls are met for every product served to Residents and Guests.
• Ordering of all products in accordance with Compass Groups buying specifications.
• Maintaining inventory control and reporting
• Recruiting, hiring, orientation, appraising, coaching and discipline of all support service staff, in consultation with the HR Department, in accordance with Company and Government standards.
• Building and maintaining a strong Support Service Team.
• Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all WCB regulations for a safe work place.
• Train Support Service staff in daily duties as well as proper safety procedures as set by the client, company and Government regulations.
• Attend and be part of meetings as requested by client.
• Attend and be part of Resident Council as requested by the client.
• Ensure resident satisfaction through surveys, meal rounds and regular communication.
• Training and regular performance evaluations of all Support Service Staff.
• Maintain orderly and complete administrative and personnel files.
• Complete payroll, period summaries and sales reports in a timely and accurate manner.
• Attend functions, training seminars, and meetings as requested by the Company and/or client.
• Prepare menus for daily service as well as special functions.
• Maintain appropriate budgetary and cost controls.
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
• The Manager must ensure the nutritional and therapeutic requirements of the residents are met through menu planning, the development of standardized recipes, use production sheets and any menu software programs.
• Monitoring and evaluating meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals and snacks.
• Facilitating ongoing communication with all stakeholders in the health care unit including administration, nursing, residents and their families.
• Develop and implement the process of a cleaning schedule for the food services departments, including maintenance and cleaning of kitchen equipment, general cleaning of the dining room and kitchen.
• Design and chair regular training in-services and staff meetings with the Support Services Team.
• Implement and manage the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
• Ensure occupational health and safety policies and procedures are followed and committee meetings are conducted.
• Provide regular operations reports to the District Manager.
• Liaise with Chef Manager as needed.
• Oversee any guest meals and catering programs at the site.
• Flexibility to meet business needs, mornings, evenings and weekends will be required.

Qualifications:

Think you have what it takes to be our Hospitality / Unit Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• A minimum of 3 years Hospitality Management experience and directing a team in a related field.
• Good standing in all required qualifications as stipulated by the client and Compass Group Canada.
• Excellent communication skills (oral and written.)
• Intermediate level of expertise with Word, Excel and Outlook.
• Maintain excellent relationships with clients and customers.
• Strong problem solving, organization and coordination skills.
• Excellent leadership, coaching and supervisory abilities. Positive energetic personality.