Hostess

Job Description

 

Key Responsibilities:

• Greet guests promptly and courteously upon arrival

• Manage waitlists and reservations using a booking system or seating chart

• Escort guests to tables and provide menus

• Communicate with servers and managers about guest needs, large parties, or VIPs

• Maintain cleanliness and order at the front desk, entrance area, and menus

• Answer phone calls, take reservations, and provide accurate restaurant information

• Monitor the dining area to anticipate and respond to guest needs

• Ensure a smooth and efficient seating flow during busy shifts

• Handle guest complaints or refer them to management as needed

Qualifications

Qualifications:

• Previous experience in hospitality or customer service preferred

• Excellent communication and interpersonal skills

• Professional appearance and demeanor

• Ability to multitask in a fast-paced environment

• Strong organizational skills and attention to detail

• Flexible schedule, including nights, weekends, and holidays

• Fluent in English and other language will be advantage

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"