Hostess - Restaurant DeGolyer

The Hostess is the first point of contact for guests and plays a key role in creating a welcoming, professional, and memorable dining experience. This role manages guest seating, reservations, and waitlists while supporting the front-of-house team to ensure smooth service in a fast-paced, upscale casual environment. 

Key Responsibilities 

• Greet guests warmly and professionally upon arrival. 

• Manage reservations, waitlists, and table assignments efficiently to optimize seating flow. 

• Escort guests to tables and provide menus, ensuring a seamless start to their dining experience. 

• Answer phone calls, respond to inquiries, and assist with reservation management. 

• Communicate with servers, bussers, and management to coordinate smooth service during busy periods. 

• Maintain cleanliness and organization of the host stand and entry area. 

• Assist with special requests, events, or seating accommodations as needed. 

• Uphold the restaurant’s standards for guest service, presentation, and professionalism. 

Performs other related duties. 

Qualifications

Qualifications 

• Previous hostess, front-of-house, or customer service experience preferred. 

• Strong communication and interpersonal skills. 

• Friendly, professional demeanor with a positive attitude. 

• Ability to multitask and stay organized in a fast-paced environment. 

• Flexibility to work evenings, weekends, and holidays. 

Special Skills 

• Guest service excellence 

• Communication and professionalism 

• Organization and efficiency 

• Teamwork and collaboration 

• Adaptability under pressure 

Work Environment    

The environment is fast-paced and dynamic, particularly during peak service hours, with moderate noise from conversations, music, and kitchen activity. The interior is climate-controlled, though the hostess may be exposed to varying temperatures near entry doors or outdoor seating. This position may be in and out of the kitchen area. 

Uniform Requirements   

Adherence to Company Uniform Requirements outlined in the Associate Handbook, uniform requirements outlined in your orientation guidelines.  

Non-slip shoes are necessary.  

Physical Demands:   

• Prolonged periods of moving through all areas of the restaurant 

• Bending, lifting, scooping, and carrying miscellaneous equipment and food items    

• Must be able to lift up-to 25 pounds at times.    

CORE VALUE AND COMPETENCY REQUIREMENTS  

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.  

• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”  

• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.    

• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.  

• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.  

• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.    

• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.  

• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.  

• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.      

Position Salary & Benefits:  

• Competitive pay based on experience.     

• Benefits include daily meals per shift.  

• Flexible schedule, in a unique and exciting work locations.  

• Opportunity for advancement.   

• On-the-job training that can be applied industry wide.    

  

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.