Hotel Cleanliness Expert - London Marriott Hotel Park Lane

Hotel Cleanliness Expert

London Marriott Hotel Park Lane

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Hotel Cleanliness Expert is responsible for maintaining the appearance and cleanliness of guest rooms, public areas, and back-of-house spaces throughout the hotel. This role delivers exceptional guest service while ensuring quality standards, safety procedures, and housekeeping protocols are consistently maintained. Hotel Cleanliness Experts are empowered to respond to guest needs, maintain hotel spaces, and contribute to an outstanding overall guest experience.

What you'll do

• Welcome guests warmly and provide friendly, professional, and responsive service throughout their stay.
• Anticipate guest needs, respond promptly to requests, and support service recovery efforts when required.
• Clean and maintain guest rooms, bathrooms, suites, public areas, employee areas, and back-of-house spaces to Marriott standards.
• Replace linens, towels, guest amenities, and room supplies while ensuring rooms are fully prepared for arriving guests.
• Inspect guest rooms and public areas for maintenance issues and report repairs or preventative maintenance requirements.
• Maintain housekeeping carts, linen rooms, storage areas, and supply closets to ensure operational efficiency.
• Follow housekeeping, safety, security, and chemical handling procedures while adhering to all quality assurance standards.
• Support laundry operations, linen distribution, carpet cleaning, inventory replenishment, and other departmental duties as assigned.

What you'll bring

• Higher Education qualification, Diploma, or equivalent.
• Minimum of 1 year of related housekeeping, cleaning, hospitality, or service experience.
• Strong customer service orientation and interpersonal skills.
• Excellent communication and listening skills with English language proficiency.
• Ability to work effectively within a diverse team environment.
• Strong attention to detail and commitment to quality standards.
• Dependable, professional, and safety-conscious approach to work.
• Ability to perform physically demanding duties, including standing, walking, lifting, carrying, pushing, and pulling throughout a shift.
• Flexibility to work varied shifts, weekends, and department rotations as required.
• No supervisory experience required.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.