Hotel Manager

Polished, strategic, and ready to lead a resort hotel? Prime Group is looking for a Hotel Manager to run the daily operation of a 126-room hotel and deliver an exceptional guest experience across every department.

The Hotel Manager leads the daily operation of the hotel and delivers an exceptional guest experience across all departments, translating the property's financial, service, and brand objectives into consistent execution. This leader develops other leaders, protects the asset, and holds the team accountable for results, while coordinating closely with shared resort departments and leadership. Service excellence is how we are known: polished, personal service at every guest touchpoint.

Including but not limited to:

• Direct daily hotel operations across Front Office, Housekeeping, and Engineering, coordinating with Food & Beverage, Sales, and shared resort services
• Lead daily operational meetings covering arrivals, VIPs, occupancy, room readiness, staffing, and guest feedback
• Own guest experience and recovery; resolve escalated concerns promptly and deliver consistent brand standards
• Partner with Revenue Management and Sales to protect rate integrity, manage inventory and group needs, and grow revenue
• Manage budgets, staffing schedules, payroll, purchasing, and controllable expenses; explain performance variances
• Oversee cash controls, accurate posting and billing, internal controls, and audit compliance in partnership with Finance
• Maintain property appearance, preventive maintenance, life safety practices, and readiness for brand inspections
• Recruit, train, coach, and evaluate department leaders and associates; build succession capability
• Coordinate meetings, events, group arrivals, and cross-property initiatives with Sales & Catering and resort leadership
• Implement PMG Hospitality policies, procedures, and service culture, and report progress to the Managing Director

Success in this role is measured by:

• Guest satisfaction results and service recovery effectiveness
• Occupancy, ADR, RevPAR, and rooms revenue versus forecast and budget
• Operating profit, expense management, labor productivity, and budget performance
• Brand standards, quality assurance, safety, and inspection readiness
• Associate engagement, retention, training completion, and leadership development

• Bachelor's degree preferred; equivalent hospitality experience accepted
• 5+ years of progressive hotel operations experience, including 3+ years in a hotel leadership or department-head role
• Multi-department hotel operations, team leadership and coaching, and guest recovery
• Command of hotel financial statements and budgets, revenue and labor management, and property management systems
• Brand compliance, safety, and internal controls expertise
• Experience in upscale, full-service, or resort hotel operations preferred
• Anticipates operational and financial issues using forecasts, guest feedback, and daily performance data
• Balances a memorable guest experience with disciplined spending, strong standards, and long-term asset care
• Ability to stand, walk, and reach with hands and arms; occasionally lift up to 40 pounds

• A resort setting in the Florida Keys, with a full-service marina, spa, and four pool decks on property
• Competitive salary commensurate with experience
• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Collaborative and team-oriented work environment
• Opportunities for professional development and career advancement within a growing organization

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

If you are a motivated hospitality professional who takes pride in great service, we invite you to apply for the Hotel Manager position at Prime Group.

Reports To: Managing Director

Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.