Housekeeping Lead

Description

The Housekeeping Lead is responsible for assisting with the supervision and coordination of all day-to-day activities of the assigned shift. The Housekeeping Lead serves as the Acting Supervisor in the absence of the Housekeeping Supervisor, providing leadership, guidance, and oversight to ensure the smooth operation of the department. Responsibilities include, but are not limited to, performing routine cleaning duties, ensuring the preventive maintenance of equipment, maintaining an inventory of daily supplies, monitoring the performance of shift personnel, and carrying out any other functions and duties as required. The Housekeeping Lead reports directly to the Housekeeping Supervisor and the Director of Environmental Services.

Requirements

Core Responsibilities

1. Supervise, direct and coordinate facility cleaning activities including

· Use daily event reports and details to determine set and refresh of rooms per client specifications

· Removal and disposal of trash in proper receptacles

· Supervision of part-time employees in assigned tasks as required.

· Cleaning of floors, glass, mirrors, stainless steel, chromed surfaces, painted surfaces, plastic surfaces, porcelain, Formica, woodwork, etc. using correct cleaning techniques and supplies

· Policing and cleaning of interior and exterior spaces, including: restrooms, public areas, inner offices, exhibit halls, meeting rooms, ballrooms, theater, prefunction areas, stairwells, loading docks, service areas, escalators, elevators, and event spaces

· Clean, buff and wax all floors throughout the facilities.

· Make routine building tours to ensure clean environment in the facility.

2. Staff Supervision

· Assign staff to duties at the beginning of each shift.

· Insure that temporary staff is completing assigned duties safely and efficiently.

· Monitor temporary staff activities to insure that workers are adhering to company standards of behavior. Report any deviations to Management.

· Make recommendations to Management for improvement of temporary labor activities.

· Assist with temporary labor sign in/out to insure accurate recording of workers and time worked.

· Instruct and train staff, emphasizing safe and careful work practices and handling of chemicals, equipment, tools

· Coordinate counseling of staff with management.

3. Deliver high quality customer service

· Respond to client and staff requests for assistance, additional equipment, set changes, room refreshes.

· Use correct radio etiquette to respond to requests and radio calls in a timely and professional manner.

· Use radio ear-pieces to insure control of radio communication and client satisfaction

· Assist co-workers with completion of duties to insure client satisfaction.

· Assist visitors, clients, vendors, and others with directions and information about the facility.

· When possible, escort guests to desired locations.

· Meet and exceed customer expectations by delivering superior quality service and teamwork.

4. Safety and Security

· Observe and practice safe working techniques and insure that staff is working safely.

· Understand and demonstrate the correct use, storage, and labeling of chemicals, equipment, and supplies.

· Correct or report safety hazards.

· Understand and acknowledges best practices for building evacuation and emergency situations.

· Assist with building evacuation when necessary.

· Knowledgeable of policies regarding safe working procedures and conditions on the premises. Will be responsible for practicing such procedures.

5. Maintain a clean, orderly workplace

· Understand and follow guidelines for protecting our property, and utilizing safe and careful work practices

· Maintain a clean, orderly personal work space, equipment, and appearance; make recommendations for improvement

· Follow company uniform, dress code, and grooming guidelines to present a neat, clean appearance

· Assist with cleaning of common areas including interior and exterior spaces, break-rooms, storerooms, offices, etc.

6. Demonstrate respect

· Exhibit a professional demeanor at all times, to everyone

· Utilize professional communication skills-verbal, and written to interact with others

· Meet privately with management to resolve differences, discrepancies or conflicts

· Maintain a cordial and professional working relationship with co-workers

· When possible, assist co-workers with execution of tasks to insure the success of all events and activities.

7. Physical requirements

· Lift and move moderate amounts of weight up to 50 lbs.

· Able to move loaded chair and table dollies with assistance.

· Extensive walking, stooping, bending, kneeling and reaching to perform routine set-up duties throughout the facility and facility grounds.

· Able to walk and stand for up to eight (8) hours.

· Read and speak English in order to interpret written instructions and respond to guest requests.

8. Maintain equipment by following established procedures.

· Follow company procedures to acquire and return equipment, including, two-way radios, keys, carts, supplies, etc. Assume full responsibility for company property in your possession.

· Ensure that all storage rooms are kept clean and orderly

· Notify management of equipment and facilities in need of repair or replacement, or supplies requiring replenishment

· Inspect Set-Up department equipment on a routine basis and notify the Set-Up Manager of equipment requiring repair or replacement.

9. Reporting requirements

· Complete and submit shift reports including departmental and/or interdepartmental requirements as required.

· Report to Public Safety all incidents of building, equipment or facility damage

· Report all events involving suspicious activity, illness or injury, involving employees, guests, vendors, contractors, or others in our facility.

· Report all safety issues, broken, damaged or mal-functioning equipment or facility damage

· Complete and submit required payroll information, leave requests, and related documentation in a timely manner.

· Attend and participate in required meetings and training to work toward enhanced job performance and understanding.

· At all times, project a positive image to employees, guests, vendors and others. Display a positive outlook and pleasant manner with all subordinates, peers, and clients. Remain in proper uniform at all times with shirt tucked in, name badge, radio and ear piece.

· Position requires irregular work schedules and the performance of work assignments, which may not be directly related to job specifications. Attendance is consistent and tardiness is avoided.

· Demonstrate flexibility in dealing effectively with unscheduled events/changed priorities/incomplete information.

· Adjust priorities and respond with a sense of urgency to matters of importance. Keep management promptly and fully informed of any situation that requires immediate management attention.

· Maintain positive working relationships with customers, service contractors, suppliers, and companies and firms doing business with Cobb-Marietta Coliseum and Exhibit Hall Authority, to promote coordinated services to clients. At all times, present a positive image of the Authority and its component divisions.

· Support the mission, vision and objectives of the Cobb-Marietta Coliseum and Exhibit Hall Authority and its component divisions, and follow company policies and procedures. Support and implement management decisions.

· Act as a team player, working with other departments to realize shared goals and objectives that will achieve “One Team, One Company”.

· Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Minimum Requirements

· Minimum three (3) years experience in commercial cleaning or comparable position in a multi-purpose facility, hotel or related operation.

· Minimum high school education or equivalent.

· Ability to demonstrate basic cleaning and sanitation techniques.

· Ability to demonstrate supervisory skills.

· Related training and experience in cleaning techniques and practices

· Able to walk and stand for up to eight (8) hours.

· Able to lift and move at least 50 pounds. Able to perform manual tasks requiring physical strength.