Housekeeping Manager
New Orleans, LA, United States20h ago
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Skills
About the role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history and unique guest rooms. Home to a rotating art gallery, signature amenities, and Compère Lapin — one of New Orleans’ top Celebrity Chef restaurants by James Beard Award winning Chef Nina Compton — this enchanting property is your gateway to the cultural epicenter of New Orleans.What you will have an opportunity to do:
POSITION SUMMARY:
This role supports the Rooms Manager in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.
ESSENTIAL FUNCTIONS:
- Assist in overseeing the daily operations of housekeeping, laundry and public area cleaning.
- Ensure all areas meet the hotel’s cleanliness and presentation standards.
- Conduct inspections of guest rooms and public areas to maintain quality control.
- Implement and enforce hotel brand standards, health regulations and safety protocols.
- Assist with the recruitment, training and supervision of the housekeeping staff.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Assist in managing the inventory of cleaning supplies, linens and guest amenities.
- Ensure lost and found procedures are followed.
- Work closely with other departments, including front office and maintenance, to enhance the guest experience.
What are we looking for?
REQUIREMENTS:
- Credential in hospitality management or related field is preferred but not required.
- 3-5 years of housekeeping supervisory experience.
- Knowledge of housekeeping procedures, cleaning techniques and industry standards.
- Strong leadership, communication and problem-solving skills.
- Ability to work flexible hours; including weekends and holidays.
Compensation:
$60000-
$60000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.