Housekeeping Manager

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Managing Housekeeping Operations and Budgets:

• Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, and Department).
• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all associates have proper supplies, equipment and uniforms.
• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Assistant Executive Housekeeper
• Ensuring Exceptional Customer Service
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with Team member.
• Empowers team members to provide excellent customer service within guidelines.
• Conducting Human Resources Activities
• Supports training initiatives for all current and new team members.
• Participates as needed in the investigation of team member accidents.
• Communicates performance expectations to Housekeeping team member in accordance with job descriptions for each position and monitors progress.
• Coaches, counsels and encourages associates.
• Manages payroll administration.
• Observes service behaviours of team member and provides feedback to individuals; continuously strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Communicates areas in need of attention to staff and follows up to ensure understanding.
• Participates as needed in the interviewing and hiring of Housekeeping team members with the appropriate skills..
• Handles team member progressive disciplinary procedures as required.
• Supervises the Housekeeping shifts including "breaking out the house."
• Sets a positive example for guest relations.
• Participates in the team member performance appraisal process, giving feedback as needed.
• Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
• Ensure that all team member are aware of and follow departmental SOP’s and LSOPs
• Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.
• Assist in managing relationships with suppliers/ contractor.
• Ensure records are maintained for Machinery inventory, chemical and other items as applicable.
• Ensure that lost and found articles are processed properly and that the correct logs are maintained.
• Ensure that par levels of Chemical are current, and in line with inventory.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train team member to become multi skilled in all facets of housekeeping.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.
• Ensure that proper key controls are in place.
• Control overtime through good management and immediate response to problems.
• Attend and support Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• Ensure VIP requirements are met especially in All the outlets & Function rooms areas.
• Ensure all special requests are met, with particular reference to families visiting our resorts with children.
• Conducts assigned inspections of Public area.
• Maximizes hotel profitability by properly managing expenses.
• Responsible for maintaining and enhancing staff morale through harmonious working relationships.
• Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.
• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To be responsible for the inventory of monthly chemical inventory ordering.
• To be responsible for handling and storage of cleaning supplies and machines.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To assist subordinates during peak periods.

Not the right fit?  Set up email alerts as new job postings become available that meet your interest!