Housing Navigator

1. Develop and maintain individualized Housing Search Plans (HSPs) in collaboration with clients, identifying housing goals, preferences, potential barriers, action steps, and anticipated timelines.
2. Review and update Housing Search Plans regularly to reflect client progress, changes in circumstances, and available housing opportunities.
3. Identify potential permanent housing options based on client needs, preferences, eligibility criteria, and applicable program requirements, including, as appropriate, Housing Choice Voucher (Section 8) programs, Veterans Affairs Supportive Housing (VASH), permanent supportive housing (PSH), affordable housing, and market-rate rental housing. Provide information about other housing resources when appropriate and available.
4. Conduct ongoing housing searches to identify potential housing opportunities that align with client needs, preferences, and applicable eligibility requirements.
5. Coordinate and schedule housing viewings with landlords, property managers, and clients, as appropriate.
6. Encourage and support clients in attending scheduled housing viewings and housing-related appointments, including providing reminders, assistance with scheduling, and coordination of reasonable accommodations when appropriate.
7. Provide or coordinate transportation for clients to housing viewings, lease signings, and other housing-related appointments, as needed and in accordance with organizational policies and procedures.
8. Develop, maintain, and update a directory of housing resources, available units, landlord contacts, and other housing leads.
9. Assist clients with housing applications and required documentation for affordable, subsidized, and other eligible housing programs. Research rental market conditions, identify potential affordable housing opportunities, and communicate with prospective landlords on behalf of clients, as appropriate and with client consent.
10. Maintain accurate and timely client records, case notes, housing search documentation, and required entries in the Homeless Management Information System (HMIS) and other designated data-tracking systems, in accordance with organizational policies, applicable confidentiality requirements, and program guidelines.
11. Provide follow-up and housing retention support to clients, as appropriate to the program and service plan. Maintain supporting documentation of services provided, client contacts, and housing-related outcomes in the client record.
12. Conduct outreach and develop professional relationships with community organizations, business owners, real estate professionals, landlords, housing developers, and other service providers to identify housing opportunities and facilitate connections to relevant community resources, employment services, and supportive services.
13. Respond to community requests for street outreach assistance, as assigned, in accordance with organizational protocols, staff safety procedures, and applicable program requirements.
14. Attend and participate in meetings with Coordinated Entry System (CES) partners, housing programs, and other community stakeholders to coordinate services and support access to available housing resources.
15. Participate in staff meetings, required trainings, and professional development activities relevant to the position.
16. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for clients, staff, and visitors.
17. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
18. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
19. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
20. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
21. Participate in JWCH’s customer service training called AIDET on an annual basis.
    1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in client encounters or team discussions.
    2. Utilize the AIDET communication framework to communicate with clients and team members in a manner that reduces client anxiety, increases client compliance, and improves clinical outcomes.
22. Other Duties as assigned

1. AA or bachelor’s degree in Social Work, sociology or related field experience with at least 1-year experience as care coordinator, housing navigation, community health worker or similar responsibilities.
2. High School Diploma or GED with at least 2 years’ experience with housing navigation, community health worker or similar responsibilities. (Certified Community Health Worker strongly recommended)
3. Housing Navigators have extensive knowledge of Public Housing Authority and Housing subsidy (i.e., Section 8, Shelter, VASH).
4. Current California driver’s license.
5. Experience working with individuals who have multiple chronic conditions, SUD, Mental/Behavioral Health issues or experiencing homelessness.
6. Electronic Health Record experience and/ Data entry skills required.
7. Proficient in utilizing Microsoft Word, Excel and Power Point.
8. Good communication and customer service skills.

Disclaimer: Salary offered will be based on the candidate’s relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.