HR Systems Architect

Accountabilities

As the HR Systems Architect, you will manage and optimize core HR technology platforms, provide operational support, and drive improvements across HR processes. Your responsibilities will include:

• Serve as the primary subject matter expert for UKG, configuring and maintaining business rules, workflows, security roles, organizational structures, and settings supporting HR, payroll, timekeeping, and benefits.

• Manage HR systems requests through Freshservice, including ticket triage, prioritization, resolution, and escalation within established service levels. Treat pay-impacting issues as same-day priorities.

• Maintain Freshservice knowledge base articles and request categories, monitor ticket trends, and identify recurring issues, training needs, and opportunities for self-service or automation.

• Protect employee and organizational data integrity through scheduled audits, validation checks, and timely corrections, resolving audit findings before the next pay cycle whenever possible.

• Develop and maintain standard and ad hoc UKG reports, queries, and dashboards, providing analysis to support HR operations, compliance, and leadership decisions.

• Support UKG releases, enhancements, and upgrades by gathering requirements, configuring and testing changes in non-production environments, conducting regression testing, and validating production readiness.

• Monitor UKG integrations and file feeds with benefits carriers, retirement providers, and other vendors, troubleshooting errors and coordinating solutions with IT and external partners.

• Support recurring HR processes in UKG, including open enrollment, annual compensation and merit cycles, year-end processing, and mass data uploads, validating results before and after each load.

• Provide backup support for talent acquisition systems, including iCIMS, handling routine administration, user support, and issue triage while escalating complex design and configuration decisions.

• Support the Training team's learning management system (LMS), managing users and data, maintaining UKG-to-LMS employee feeds, resolving access and enrollment issues, and producing course completion and compliance reports.

• Identify, evaluate, and help implement AI-enabled automation and tool integrations across HR by assessing use cases, building and testing workflows, and measuring efficiency gains.

• Ensure all AI and automation initiatives comply with data privacy, security, and governance standards, documenting employee data usage and supporting adoption through user training.

• Investigate system defects and process breakdowns through root cause analysis, recommending configuration and process improvements that strengthen controls and reduce manual administration.

• Develop and maintain end-user documentation, job aids, configuration standards, process flows, and change logs to support training, audits, and knowledge transfer.

• Mentor junior analysts and HR team members on UKG, Freshservice, reporting, and system best practices, sharing expertise and reviewing work to strengthen team capabilities.

• Perform other duties as assigned.

Requirements

The ideal candidate brings extensive HRIS expertise, strong hands-on UKG capabilities, and the ability to manage complex systems while working across multiple departments. Required qualifications and preferred experience include:

• Bachelor's degree in Information Systems, Human Resources, Business, or a related field.

• At least 7 years of progressive experience in HRIS or HR technology.

• Extensive hands-on experience with UKG configuration, reporting, and integrations is strongly preferred.

• UKG certification is an advantage.

• Experience supporting users through a ticketing platform such as Freshservice is preferred.

• Familiarity with iCIMS or another applicant tracking system (ATS) is preferred.

• Advanced Excel skills and strong report-writing capabilities.

• Exposure to workflow automation and AI tools is a plus.

• Experience working in a multi-site or healthcare organization is preferred.

• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and recommend sustainable improvements.

• Effective communication and collaboration skills to work with technical teams, HR stakeholders, business users, and external vendors.

• Ability to manage competing priorities independently and operate with minimal supervision.