Human-Centered Design, Change & Knowledge Management Specialist #1890594
United StatesYesterday
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Skills
About the role
About NDi:
Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.
Building a Talent Pipeline for Anticipated Contract Opportunities:
Network Designs, Inc. (NDi) is building a pipeline of qualified professionals across multiple technical disciplines in anticipation of potential government contract awards. These are anticipated opportunities, not current job openings. Any future positions will be contingent upon contract award, final program requirements, and customer approval. Specific roles, responsibilities, required technologies, work locations, compensation, and anticipated start dates have not yet been determined and may vary based on program needs.
Job Description:
NDi is seeking professionals specializing in Human-Centered Design (HCD), User Experience (UX), Organizational Change Management, Training, Technical Writing, and Knowledge Management to support enterprise technology modernization.
Candidates are not expected to specialize in every discipline. We are building a pipeline of professionals who can help ensure modernized technology is usable, accessible, well documented, effectively adopted, and successfully transitioned into operations.
Requirements:
- U.S. Citizenship is required
- Must be able to obtain and maintain a Public Trust clearance
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The work location may be remote or onsite in Washington, DC; Atlantic City, NJ; or Oklahoma City, OK. Candidates should be open to working in any of these locations
- Must be able to travel within U.S.
Qualifications and Experience:
- Bachelor's degree in a related field
- 5+ years of relevant experience for technical writing/knowledge-management-focused positions.
- 8+ years of relevant experience for senior HCD/UX or organizational change leadership positions.
- Demonstrated expertise in at least one of the functional areas above.
- Excellent written, verbal, facilitation, or user-engagement skills appropriate to the candidate's specialty.
- Experience supporting technology development, modernization, transformation, or adoption.
Preferred Qualifications:
- Section 508/accessibility experience.
- Experience establishing or applying enterprise design systems.
- Prosci, CCMP, or related change-management credentials.
- Experience supporting Agile product teams.
- Experience with federal or large enterprise technology modernization.
Key Responsibilities
Depending on specialization, responsibilities may include:
HCD / UX
Conduct user research and workflow analysis.
Develop personas, journey maps, prototypes, and usability findings.
Support reusable design systems and consistent UX patterns.
Incorporate accessibility into design and testing.
Change & Adoption:
Evaluate stakeholder and organizational impacts.
Develop communications, adoption, readiness, and training strategies.
Facilitate stakeholder engagement.
Create and deliver training and enablement materials.
Knowledge Management / Technical Writing:
Develop technical documentation, SOPs, runbooks, user guides, and knowledge articles.
Organize and maintain program and operational knowledge.
Support knowledge transfer and transition activities.
Translate complex technical information into clear documentation.
Compensation and Benefits:
At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.
Veterans First Commitment:
As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.
Our Commitment:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!