Human Resource Process Manager

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for providing strategic leadership and governance for enterprise HR products, knowledge management, AI-enabled solutions, vendor partnerships, and HR project portfolio management. This position is also accountable for developing and executing enterprise HR product strategies, driving continuous improvement initiatives, establishing governance frameworks, managing strategic vendor relationships, and leading cross-functional programs that enhance compliance, operational performance, service delivery, and employee and client experience. The role provides strategic oversight of HR technology, knowledge management, project portfolio governance, and process transformation efforts, ensuring alignment with organizational objectives. By partnering across HR, Legal, Compliance, Information Technology, Operations, Product teams, and external stakeholders, this position drives innovation, influences enterprise priorities, and drives measurable business results.

ESSENTIAL FUNCTIONS

· Establishes product strategies, enhancement roadmaps, governance standards, and success measures aligned with business objectives.

· Serves as product owner for assigned enterprise HR solutions, platforms, and service offerings in compliance with applicable laws, rules, regulations, and organizational objectives.

· Leads the ongoing evaluation, enhancement, and optimization of HR products and services to improve compliance, user experience, efficiency, and effectiveness.

· Partners with stakeholders to identify business needs, prioritize initiatives, and develop future-state capabilities.

· Monitors product performance, utilization metrics, business impact, efficiency gains, and adoption trends and recommends improvements based on business insights and stakeholder feedback.

· Leads governance, adoption, and continuous improvement efforts related to AI-enabled HR products, automation, and emerging technology solutions.

· Partners with Legal, Compliance, Information Technology, and HR stakeholders to mitigate risk while advancing innovation.

· Prioritizes process initiatives and determines the scope of work required to accomplish objectives.

· Establishes quality standards, controls, and governance practices that give HR COE leadership visibility into priorities, ownership, milestones, risks, dependencies, capacity, and business outcomes.

· Measures, controls, and monitors process performance. Continually assesses and incorporates best practices to improve processes and respond to process feedback.

· Advises management concerning systems and processes and their potential impact on organizational effectiveness and efficiency.

· Manages the continual upgrading of existing programs and services and plans for future client requirements through research activities and needs analysis.

· Identifies, develops, and implements training needs to support the evolution of industry best practices for human resource programs.

· Utilizes change management methodologies to develop and implement plans that drive process adoption and lead people productively through change.

· Leads the development, management, and distribution of client-facing, service provider, and corporate content, ensuring messaging is aligned, cohesive, and effectively communicated.

· Establishes and governs communication and knowledge-management practices for assigned enterprise initiatives, products, and HR COE capabilities.

· Serves as the strategic relationship manager for assigned vendors and technology partners.

· Leads vendor governance meetings, enhancement discussions, service reviews, issue resolution efforts, and roadmap planning activities.

· Evaluates vendor performance, service delivery, and business outcomes while collaborating with vendor leadership to influence product enhancements and drive strategic investments aligned with organizational objectives.

· Drives continuous evaluation of new technologies, solutions, and vendor capabilities, recommending investments and opportunities that align with organizational strategy and future growth initiatives.

· Manages escalations and drives resolution of complex issues impacting service delivery or user experience.

· Acts as a liaison between vendors and the field by providing advice, guidance, and solutions regarding vendor issues.

· Builds and maintains collaborative working relationships with other departments, internal client service providers, and all Centers of Excellence to support seamless service delivery.

· Aligns process objectives with the Company’s business vision and mission statement along with functional requirements.

· Acts as the discipline-specific Subject Matter Expert and resolves discipline-specific process issues.

EDUCATION / EXPERIENCE REQUIREMENTS

· Bachelor’s Degree in a related field or equivalent work experience is required.

·  Seven to ten years of experience in a related field is required. Must have demonstrated project management experience.

· Five years of Insperity experience in HR service delivery is preferred.

· Experience managing enterprise technology solutions, strategic vendor relationships, process improvement initiatives, and cross-functional programs is preferred.

· Experience with AI-enabled technologies, knowledge management platforms, project portfolio management, change management, employee experience, engagement, or organizational effectiveness initiatives is preferred.

· Experience leading cross-functional initiatives and driving process improvement is preferred.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.