Hybrid Provider Onboarding and Credentialing Navigator - Hosptalists - Summit - Danbury, CT

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Provider Onboarding and Credentialing Navigator - Hospitalists - Summit - Danbury, CT - Full time -  Monday - Friday - 8 Hour Shifts between 7:00am and 5:30pm

Summary:

The Provider Onboarding and Credentialing Navigator plays a crucial role in ensuring a smooth transition for physicians and advanced practice clinicians as they join the Acute Care Services team at Nuvance Health. A concierge approach facilitates the credentialing and privileging processes to assisting with system access, scheduling, and training. They are vital to a seamless and successful onboarding experience. By providing personalized support and proactively addressing any issues that may arise, the Navigators help new hires feel welcomed and confident that their beginning days with the organization will be a success. Additionally, the navigators will be the point of contact with the providers as they manage requests from Payer Credentialing, Managed Care Credentialing and the Medical Staff Offices.

Responsibilities:

1. The Onboarding Navigator oversees provider communication from offer acceptance to start date, liaising with internal stakeholders like Hospital Medical Staff Offices, Payor Enrollment, HR, and IT. They initiate onboarding activities with an introductory email to ensure alignment and efficiency.

2. The Onboarding Navigator establishes and updates a central onboarding project status dashboard, monitoring all necessary tasks, their progress, and completion for every provider candidate. They also generate ad hoc reports as necessary. By tracking timelines and identifying areas for improvement, they ensure a streamlined and efficient onboarding process.

3. Works with photographers to schedule photo shoots prior to first day to obtain New Employee Badges and marketing.

4. Creates New Provider Data sheets for Credentialing and System Access.

5. Schedules all training as required.

6. Administers and lead regularly scheduled meetings to communicate with internal stakeholders (HR, Credentialing, Medical Staff Offices, Practice Managers, Operations Directors) about new hire timelines and status updates, including any barriers or delays.

7. Accountable for the results of key performance metrics to track the success of the provider onboarding process.

8. Maintains current knowledge of Nuvance Health employment policies, benefits, and all credentialing processes to answer candidate questions as needed or be able to direct candidates to the appropriate subject matter experts.

9. Works with Managed Care Credentialing and Payer Credentialing to ensure annual or adhoc paperwork is completed for all providers during the course of their employment.

10. Works with Hospital Medical Staff Offices to obtain required information for reappointment

11. Works with appropriate departments to offboard providers when applicable

12. Provides back-up support to other members of the team as needed.

13. Fulfills all compliance responsibilities related to the position.

14. Maintains and Model Nuvance Health Values.

15. Demonstrates regular, reliable, and predictable attendance.

16. Performs other duties as required.

Medical Staff and Managed Care Intake:

1. Working with candidates and internal departments to ensure that all required paperwork/ e-forms are submitted accurately and timely.

2. Facilitates follow up with candidates on missing items.

3. Tracks candidates progress on obtaining the required licensure and meeting all credentialing and HR deadlines.

4. Works closely with the Medical Staff and Managed Care departments to ensure start dates are met.

Education Skills Experience:

High School Diploma or equivalent required; 3-5 years of experience in healthcare in the fields of Hospital Medicine, Emergency Medicine or Intensivist Medicine. Preferred; a BA/B.S. in communications, marketing, health sciences, Human Resources, or other related field; 2 years of experience.

 Salary Range: $29.65 - $55.55 Hourly

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.