Hyperscale - Founding Software Engineer (Customer Experience)
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Key details
- Salary
- $160K–$230K/yr
- Location
- San Francisco, CA, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3d ago
Skills
About the role
Source: Paraform - https://www.paraform.com/share/hyperscale/cmpvkqjmz00010cjp2ws0ow5m
Compensation: listed range $160K-$230K; description states $160,000-$200,000 base + very significant equity.
Location: San Francisco - on-site 5 days/week when not traveling (~10% customer travel). Visa: STEM OPT transfers only; no new H1B/O1, no H1B transfers.
About this role
Software Engineer with 1-4 years of experience to own the technical side of enterprise sales and deployment at Hyperscale, an AI-native startup automating back-office operations for major US trucking fleets. Work directly with founders, customers and engineering to take agentic AI systems from demo to production.
What will you be doing?
Lead technical discovery, design POCs, and run tailored demos tied to each prospect's workflows and pain points
Travel on-site to customers (~10%) to embed with operations teams, scope integrations, and write code to unblock deals
Scope and execute pilots with clear success metrics (call resolution rate, time savings, CSAT) and build ROI models
Support end-to-end onboarding: data mapping, workflow configuration, API/webhook integrations, go-live
Bridge customers and product/engineering, surfacing edge cases and shaping the roadmap
Tech stack
TypeScript, React.js, Python, SQL, APIs, Webhooks, Agentic AI, Terraform, Node.js
About Hyperscale
AI command center for trucking fleet operations: one AI agent acting across 10+ systems (TMS, telematics, safety, dispatch), autonomously handling ~70% of back-office tasks for some of the largest US fleets. Built by ex-Samsara engineers and fleet operators. ~10 people, founded 2025, $5M funding, San Francisco.
1-4 years full-stack software engineering, ideally at a high-growth B2B company (summary line says 2-8 yrs IC)
Strong foundation in APIs, webhooks and system architecture; shipped real products end to end
High agency and comfort with ambiguity
Genuine enthusiasm for customer-facing work; willing to travel on-site (~10%)
Visa: STEM OPT transfers only; no new H1B/O1 and no H1B transfers
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