ICHC Operations Specialist (FT Regular w/ benefits)

About This Role

POSITION SUMMARY

Serves as a key operational resource to the Operations Director by coordinating regulatory, credentialing, compliance, reporting, training, and administrative initiatives critical to organizational operations and regulatory readiness. Position requires the exercise of independent judgment in recognizing potential operational and compliance concerns, prioritizing competing responsibilities, and coordinating appropriate solutions. While not typically working with external customers or patients, this position is responsible for providing excellent internal customer service.

ESSENTIAL DUTIES

• Coordinates and oversees assigned operational functions in support of the delivery of effective and compliant healthcare services, working in partnership with the Operations Director to ensure alignment with organizational goals, regulatory requirements, and best practices.
• Supports organizational compliance monitoring activities, maintaining systems and processes that support adherence to federal, state, tribal and regulatory requirements while identifying and mitigating compliance risks.
• Manages the provider credentialing and privileging process, including preparation of Health Board submissions ensuring compliance with Health Board requirements, FTCA regulations, and adherence to FTCA requirements and applicable credentialing guidelines to maintain uninterrupted provider participation and reimbursement eligibility. 
• Coordinates workforce training activities, ensuring compliance with regulatory, accreditation, and organizational requirements while supporting employee development and organizational readiness.
• Manages provider and staff Continuing Education tracking, reporting, and reimbursement activities.
• Administers contract lifecycle management, including database maintenance, renewal tracking, and stakeholder notifications.
• Manages clinic asset tracking processes, maintaining required documentation necessary to meet federal inventory control requirements.
• Responsible for the development and production of comprehensive operational reporting for ICHC leadership, providing actionable data and insights to support organizational goals and performance management
• Follows all policies and procedures and participates in risk management and quality assurance - quality improvement processes.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.

ESSENTIAL DUTIES OF ALL STAFF

• Work safely in accordance with OSHA regulations and company safety policies.
• Immediately report unsafe conditions, hazards, or injuries to HR or the designated safety contact.
• Attend all mandatory special events, meetings, and trainings.
• Assist with special events, meetings, and trainings as necessary.
• Maintain confidentiality at all times.
• Maintain awareness and sensitivity to various cultures.
• Embody Tribal values throughout all work.
• Perform other duties as assigned.

ESSENTIAL SUPERVISORY DUTIES  

This position does not currently include direct supervisory responsibilities but may assume supervisory duties based on organizational growth, operational needs, and role development.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

KNOWLEDGE

• Basic office procedures and administrative practices.
• Standard office software (e.g., Microsoft Office, email, scheduling tools).
• Recordkeeping and document management practices.
• Workplace safety and confidentiality standards.
• Organizational policies and procedures relevant to the role.

SKILLS

• Effective verbal and written communication.
• Time management and task prioritization.
• Scheduling and calendar management.
• Customer service and professional interpersonal interactions.
• Problem-solving and basic decision-making.

ABILITIES

• Work collaboratively with colleagues, supervisors, and external contacts.
• Maintain confidentiality and handle sensitive information appropriately.
• Adapt to changing priorities and multi-task effectively.
• Pay attention to detail and maintain accuracy in work.
• Learn new procedures, software, and systems as needed.

COMPUTER SKILLS

• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Skilled in email, calendar, and scheduling tools.
• Comfortable with online collaboration platforms (e.g., Teams, Sharepoint, Zoom).
• Able to enter, manage, and retrieve data from databases.
• Quick to learn and adapt to new software or technology.

EDUCATION AND EXPERIENCE

This section outlines the education, training, and experience required for a candidate to be successful in this role, as well as any preferred qualifications that make a candidate stronger. The listed preferred qualifications are helpful to be more successful in the role but not mandatory.

EDUCATION
Preferred: Associate degree or higher in a field that provides administrative, business, operational, or healthcare management knowledge.

WORK EXPERIENCE
Required: Three (3) years of experience working in an office setting with responsibilities related to administration, operations, compliance, healthcare, or other transferable business functions.

CERTIFICATES / CERTIFICATIONS / LICENSES
Preferred:

• BLS or CPR Pro Certification
• Possession of a valid driver’s license and ability to maintain an insurable driving record in accordance with the company’s auto insurance policy requirements.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, the following will be required of employees: