Implementation Engineer

Job Title: Implementation Engineer

Reports to: IT Manager

Position: FT

Overtime Status:

Exempt (not eligible) [X ]

Non-Exempt (eligible) [ ]

Department: IT

Job Category: Professionals

Facility: Ravenshore

Job Summary: The Implementation Engineer at Ravenshore, is responsible for planning, executing, and overseeing the deployment of software solutions for clients. This role involves working closely with clients, internal teams, and stakeholders to ensure successful implementation of products and services.

Supervises: None

Supervisory Responsibilities: None

Duties/ Responsibilities:

• Analyze client requirements and develop implementation strategies

• Configure and customize software solutions to meet client needs

• Create and maintain project plans, timelines, and documentation

• Collaborate with sales, development, and support teams throughout the implementation process

• Provide technical guidance and training to clients and end-users

• Troubleshoot and resolve implementation issues

• Conduct system testing and quality assurance checks

• Manage multiple projects simultaneously

• Participate in post-implementation reviews and continuous improvement initiatives

• Other Duties as assigned

Education/Certifications/Licenses

Required

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred

• Relevant certifications (e.g., PMP, ITIL) are a plus

Experience

• 3+ years of experience in technology implementation or related roles

Required Skills/Abilities

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal abilities

• Proficiency in relevant programming languages and software development tools

• Knowledge of database management systems and SQL

• Familiarity with project management methodologies

• Ability to work independently and as part of a team

• Strong time management and organizational skills

• Adaptability to changing priorities and technologies

Contacts

Internal: Patients, Providers, staff, volunteers, and shadowing students

External: Patients, Providers, Vendors

Physical, Mental Demands/Working Environment

Physical Requirements: Light work - exerting up to 50 pounds of force occasionally (up to 33% of the time). Requires the ability to work designated shift lengths (including 8 and 12 hours).Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.

Ravenshore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ravenshore is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.

The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.

I have read the above position and understand the provisions and intent thereof. I agree that I shall perform said duties to the fullest intent to the mutual interest of the clinic and myself.

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