Implementation Manager Senior – Client Onboarding and Service – Vice President

You are a people leader with a strategic mindset, adept at discovering and nurturing talent, managing complex clients, and driving results. You will set direction, drive accountability, and cultivate a culture rooted in the COS Effect — Curiosity, Ownership, and Sense of Urgency. You combine strategic thinking with hands-on coaching, ensuring your team delivers measurable outcomes while developing talent at every level.

As an Implementation Manager Senior – Vice President at JPMorganChase within Client Onboarding and Service, you will lead a team of Client Onboarding Managers, each responsible for a portfolio of corporate client onboarding projects. The team currently consists of three Associates and three Vice Presidents, and you will provide coaching, guidance, and strategic direction to ensure high performance and professional growth. In addition to supporting your team, you may also directly manage select key client relationships. You will play a pivotal role in developing talent and contributing to the overall success of the business.

Job Responsibilities

• Lead, mentor and develop a team of Client Onboarding Managers, empowering them to deliver exceptional service and results across their individual client portfolios.
• Set clear performance expectations, provide regular feedback, and support annual review cycles to build and maintain a high-performing team culture.
• Oversee team portfolio management by carrying out weekly queue reviews with team members, ensuring accurate reporting, diligent case maintenance, and achievement of business objectives.
• Foster collaboration and knowledge sharing within the team and across the wider Global Corporate Banking Client Onboarding organization, driving best practices and innovative solutions.
• Support Relationship Managers in request for proposal (RFP) pitches and consulting engagements with key client decision-makers.
• Contribute to the strategic direction of the Global Corporate Banking Client Onboarding and Service organization in Europe, Middle East and Africa by identifying opportunities for cross-team collaboration and process improvement and translate strategy into actionable plans with measurable results.
• Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
• Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
• Champion artificial intelligence (AI) development, process improvements, and new product offerings, supporting both team and organizational goals.
• Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Required Qualifications, Capabilities, and Skills

• Minimum of 5 years of experience in complex implementations with a strong emphasis on team leadership.
• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
• Proven execution skills, with experience managing complex projects and portfolios.
• Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.
• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.
• In-depth knowledge of global payments networks, and liquidity structures.
• Proficiency in computer software systems, including word processing, spreadsheets, and databases.
• Understanding of basic AI concepts, as a minimum.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
• Willingness and ability to travel internationally up to 10% annually.

Preferred Qualifications, Capabilities, and Skills

• Demonstrates Curiosity by exploring better ways of working, investigating root causes, and testing new tools to help the team evolve.
• Demonstrates Ownership through visible personal accountability for team outcomes, follow-through on fixes, and consistent quality standards.
• Demonstrates Sense of Urgency by prioritizing decisively, escalating early, and driving time-sensitive execution across competing deadlines without sacrificing quality.
• Experienced in coaching and developing managers across mixed seniority levels (Vice Presidents and Associates).
• Experienced in advancing process improvements and portfolio governance through data-driven reporting and disciplined case maintenance.

This role requires you to work from our Amsterdam office – in-office - five days per week. Standard hours are 40 hours per week from 9:00 – 17:30 with a 30-minute lunch break.