Inside Account Manager

Summary of the Role  

As an Inside Account Manager at LGG Industrial, your primary responsibility will be to achieve sales targets by efficiently managing customer interactions and leveraging your technical expertise in industrial fluid and material conveyance solutions. You will be tasked with nurturing and expanding existing customer relationships, driving both expansion and retention efforts. By thoroughly understanding LGG Industrial’s breadth and quality of products, you will position the company as the preferred partner for clients seeking reliable solutions. 

Responsibilities  

• Must maintain 100% commitment to safety policies and procedures. 

• Achieve your sales goal by maximizing customer time and your own. 

• Builds and maintains strong relationships with new sales prospects, existing customers, and internal support personnel through consistent communication, leveraging video conference, email and telephone. 

• Develops and manages a strategic and comprehensive territory plan to exceed targets for gross profit and sales. 

• Bring Technical Expertise of LGG Industrial’s Breadth & Quality of Products to make LGG Industrial the go-to partner for Industrial Fluid & Material Conveyance Solutions. 

• Proactively identify & pursue up-sell and/or cross-sell opportunities within base of assigned existing accounts. 

• Provides consistent communication with customers to include business reviews, order status, pricing, on time delivery, etc.  

• Meet monthly performance metrics and demonstrate perseverance to overcome customer concerns and close sales opportunities. 

• Optimizes CRM utilization for pipeline management and consistent call note activity. 

• Work in a hybrid/remote environment depending on proximity to an LGG Branch location. 

• Perform other duties as trained and qualified for.  

Skills and Abilities  

• Possess excellent customer service skills and the ability to interact with customers and team members in a professional manner. 

• Strong organizational and communication skills, and the ability to interaction with a diverse customer base 

Minimum Qualifications 

• Minimum years’ experience 3-5 years in B2B Customer Service or Inside Sales role. 

• A high school diploma or GED. 

• Mechanical or Technical aptitude to make product recommendations.  

• Experience in Industrial Distribution or Manufacturing. 

• Ability to work independently while being coachable. 

• Reliable transportation is a must. 

• Ability to work nights and weekends, as required. 

• Ability to work overtime, as required. 

• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) 

Preferred Qualifications 

• Bachelor’s degree. 

• Hunger for success and desire to maximize compensation plans. 

• Track record of success in quota carrying roles. 

• Knowledge of hoses, gaskets, and conveyor products. 

• Presentation skills with the ability to read an audience and tailor message to its needs. 

Physical Requirements and Work Environment 

This position is based in a standard office environment and requires regular use of typical office equipment, including computers, telephones, printers, and copiers. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. 

• Ability to work in a stationary position for extended periods of time.  

• Ability to move within the office to interact with office equipment or colleagues.  

• Occasionally moving light items like mail or office supplies, typically up to 10 pounds.  

• Ability to operate various office equipment/machinery across given tasks. 

• Ability to comprehend and follow instructions and safety procedures.  

• Ability to read, write and communicate in English.  

• Ability to communicate with colleagues and clients. 

Equal Opportunity Employer    

It is our policy to employ qualified persons without regard for veteran or disability status.   

Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.