Inside Sales Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

Undertake the overall targets of the inside sales team, be responsible for the daily management, lead follow-up, performance breakthrough and member empowerment of the assigned inside sales team, lead the team to efficiently complete lead conversion and sales indicators, and build a replicable team inside sales operation model.

Role Responsibilities

Performance Breakthrough & Target Achievement:

• Undertake the team's sales targets assigned to the group, decompose them to each member and formulate daily/weekly follow-up plans;
• Track the performance achievement progress of the group and its members, adjust follow-up strategies in a timely manner to ensure the group overachieves lead conversion and contract signing indicators.

Team Management & Daily Operation

• Be responsible for the daily management, attendance supervision and work review of team members, lead daily morning and evening meetings to synchronize lead dynamics and share communication skills;
• Assist members in solving core problems in customer follow-up and negotiation to improve the overall combat capability of the group.

Refined Lead Operation

• Be responsible for the allocation, follow-up and activation of the group's leads, guide members to conduct hierarchical screening of leads and focus on key breakthroughs for high-intent customers;
• Regularly sort out the pain points of lead follow-up, output optimization suggestions to improve the group's lead conversion efficiency.

Member Empowerment & Skill Improvement

• Carry out targeted skill training, script drills and objection handling guidance based on members' capability shortcomings;
• Explore excellent cases and experiences of the group, organize internal sharing to help members quickly improve their inside sales capabilities and conversion rates.

Data Review & Collaborative Connection

• Count the group's inside sales data (touch volume, intent rate, conversion rate, etc.) daily/weekly, form a review report and synchronize it to the team manager;
• Connect with the Sales Support Department to coordinate resources to meet customer needs and ensure the smooth progress of the contract signing process.

Role Qualifications

Educational Background:

• College degree or above; no major restrictions, and Marketing-related majors are preferred.

Language Proficiency

• Fluent in Portuguese listening, speaking, reading and writing, with excellent telephone communication, expression and negotiation capabilities;
• Intermediate or higher English proficiency

Work Experience

• More than 3 years of relevant inside sales experience, including experience in managing a inside sales team;
• Experience in inside sales management of the SaaS, catering/retail industry is preferred;
• Familiar with the needs of local Brazilian catering merchants, with excellent personal inside sales performance track record.

Core Competencies

• Strong goal orientation, with excellent team management, performance control and skill empowerment capabilities;
• Good at inside sales script optimization and objection handling, able to quickly adapt to market changes and adjust follow-up strategies;
• Possess basic data review and problem-solving capabilities.

Other Requirements

Strong pressure resistance, able to adapt to the rhythm and assessment of inside sales business;

Have good team cohesion, willing to deeply cultivate the Brazilian market for the long term, and recognize the company's corporate culture.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms