Intake Coordinator (Internal) (27633)

Thrive Behavioral Health is internally hiring for a Full-Time Intake Coordinator to work in either the Millersville or Silver Spring Clinical Office. This position will require frequent travel to non-home office locations . The anticipated schedule will be 3 days in the home office and 2 days in alternate offices or when coverage is needed. Mileage reimbursement will be available for travel to non-home office locations. The Intake Coordinator serves as an initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties. They enter all information into databases and work closely with staff in facility programs to ensure that the referral has most potential for success

***Plus, possible $50.00/hour for translation services. Primarily Spanish to English/English to Spanish.

Responsibilities include but are not limited to:

• 1. Establishes and maintains trusting and professional relationships with referring parties in order to understand the referring parties’ needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.

  2. Works closely with the Clinic Director and Program Supervisors to assist with assigning clients to clinicians

  3. Maintains accurate databases detailing which clients are referred to treatment, when cases are opened/closed, etc.

  4. Collaborates with Directors to identify and remedy any barriers to clients receiving services.

  5. Accurately and timely enters client data into facility Electronic Medical Record (EMR).

  6. Prepares various documents and handles confidential matters in accordance with clinic rules and procedures.

  7. Tracks referrals on a daily basis and provides weekly and monthly reports to appropriate facility staff/departments.

  8. Upon receipt of critical safety information during the screening process, promptly notifies appropriate Director for further evaluation.

  9. Follows up with clients who have not successfully initiated services.

  10. Performs other duties and tasks as required.

At least 2 years of experience in a medical or mental health office/setting as an intake coordinator is strongly preferred. Having a bachelors degree in social work, counseling or similar fields is strongly desired. Also, the successful candidate should have:

1. Knowledge of industry standards as related to the position of Intake Coordinator.

2. Basic knowledge of PC software programs, particularly Microsoft Word and Excel & Outlook is preferred.

3. Effective written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations and foot traffic.

4. The ability to work independently with little supervision in an unstructured environment with multiple demands.

5. A reading and writing level that provides for clear expression and/or understanding of assignments related to job description.

6. full awareness of all facility programs, their eligibility requirements, competencies and strengths.

7. The ability to consistently consult with supervisor when necessary.

8. The skills to be organized, flexible, and able to demonstrate self-motivation and prioritization.

9. The ability to represent the program well in interactions both inside and outside the facility over the telephone.

EOE: minority/female/disabled/veteran

Job Type: Full-time

Benefits:

Qualifications

PHYSICAL DEMANDS/WORKING CONDITIONS:
•The essential functions of this job include the following physical and intellectual demands:

• Frequently sit, stand, and or walk.
• Frequently hearing, seeing, and speaking
• Regularly typing
• Occasionally lift and/or move up to 25 pounds.
• The ability to work in a fast-paced environment with potential for stressful situations.
• Comprehends and performs job duties at a reasonable pace while using attention to detail.
• Concentrates, formulates plans, and makes decisions.

*The role of the Senior HR Specialist may occasionally be required that they are available to work outside of normal scheduled working hours, which is compensable.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MISSION STATEMENT
The mission of Thrive Behavioral Health is to provide quality mental health services to individuals and families with a focus on reducing traditional barriers to accessing treatment and ensuring a high level of collaboration with our community partners.
We are committed to treating patients and their families with the highest regard and respect for patients to work toward reaching their highest growth potential in their therapeutic process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the Maryland State Department of Health and the Joint Commission.

• Thrive Behavioral Health ensures all clients are treated with compassion, respect, and dignity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
• Thrive Behavioral Health employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of patients, or any criminal behaviors.
• Thrive Behavioral Health provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
• Appropriate provision or referral to alternative treatment modalities is made at any time before, during, or after treatment if they are requested or the client’s needs are out of the scope of our practice.
• Thrive Behavioral Health will ensure that discharge from treatment is conducted in accordance with Maryland COMAR and the Joint Commission standards.
• Thrive Behavioral Health adheres to both COMAR and Joint Commission environment of care standards.
• Thrive Behavioral Health will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
• Thrive Behavioral Health strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible behaviors and community safety.

EEOC STATEMENT:
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60_1.4(a), 60-300.5(a) and 60-741.5 (a), prohibiting discrimination against qualified individuals based on their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.