Intake Coordinator

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Intake Coordinator

Location: Minneapolis, MN - onsite | Full Time | Pay: $19-21/hour based on Qualifications

About the Role

The first day of treatment can shape everything that follows. As an Intake Coordinator at MnTC, you’ll be the welcoming, steady presence who guides clients through admission and connects them to the care they need. You’ll work closely with admissions, clinical, medical, and program staff to make sure every client’s transition into treatment is smooth, timely, and supportive.

What You’ll Do

• Serve as each client’s primary point of contact from intake through admission
• Guide clients through admission paperwork, releases, and onboarding
• Screen for financial eligibility and help clients enroll in the Behavioral Health Fund (BHF) and other funding programs
• Identify and resolve barriers that could delay admission
• Help clients get set up with services, resources, and technology platforms
• Coordinate with internal teams, families, and referral sources to support continuity of care
• Manage walk-in admissions, respond to inquiries, and support the front desk as needed
• Keep accurate, timely records in organizational systems

What You Bring

• High school diploma or GED
• Experience working with people facing substance use, mental health, or other life-controlling challenges
• Strong organizational, time management, and problem-solving skills
• Clear, compassionate communication and the ability to build rapport quickly
• At least one year of freedom from problematic substances

Preferred: One year of experience in customer service, healthcare, behavioral health, human services, or admissions.

Requirements

• Successful completion of a Minnesota DHS background study, with ongoing eligibility
• Completion of required training before providing client services (client rights, confidentiality, mandated reporting, professional boundaries, and other regulatory topics)
• Ability to sit for extended periods, use a computer and phone throughout the day, and occasionally lift up to 10 pounds
• Reliable, in-person attendance at the assigned location

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Reasonable accommodation is provided upon request.