Integrated Services Manager (BHS)

Closing Date: November 19, 2026 @11:59pm CST, or upon the receipt of 50 application submissions.

Integrated Services Manager
Department: Behavioral Health Services (BHS)
Full-time, Hybrid
Salary Range: $79,268.80 - $118,913.60/yr

Job Summary
The Integrated Services Manager directs the clinical, crisis, and operational "front door" of the Community Access to Recovery Services (CARS) department. This position leads department-wide access, crisis response, clinical intake, short-term navigation, and referral workflows across all CARS programs (including Case Management, Comprehensive Community Services [CCS], Community Support Programs [CSP], Outpatient, Day Treatment, Peer Support, and Residential Services). The manager provides direct and second-level clinical and administrative supervision to internal CARS Intake teams (including Lead Community Program Liaisons, Community Program Liaisons, interns, and Administrative/Client Services support staff) as well as contractual and quality oversight of external community-based Access Point providers.

Work Schedule: Position will be eligible to work a hybrid schedule consisting of three (3) days in office and two (2) days remote. Position will travel 10%–20% of work time between county facilities and community provider sites.

Job Responsibilities

Clinical Intake, Crisis Navigation & Access Oversight - Direct the operational and clinical workflows of the CARS Intake team and contracted agencies conducting comprehensive assessments, acute crisis response and linkage, eligibility/level-of-care determinations, and short-term stabilization to connect individuals immediately to appropriate care across the BHS continuum.
Multidisciplinary Staff Supervision - Provide direct and second-level clinical and operational supervision to 15+ multidisciplinary staff, including three (3) Lead Community Program Liaisons, Community Program Liaisons, clinical interns, and Administrative/Client Services staff managing the main CARS phone line and walk-in triage at the Marcia P. Coggs Health and Human Services Center. Oversee recruitment, onboarding, clinical consultation, schedule/telework governance, and performance management.
Contracted Access Point Provider Management - Provide quality, clinical, and contractual oversight of contracted community-based Access Point providers. Ensure services align with the BHS and DHHS "No Wrong Door" strategic vision, lead multi-agency operations meetings, provide technical assistance, audit deliverables and episode closures, and hold external vendors accountable to Milwaukee County performance standards.
Legal Interface, Chapter 51 Oversight & Risk Management - Partner with BHS Legal, Corporation Counsel, and judicial/hospital stakeholders to assess high-acuity clinical risk, ensure suicide safety protocols (CSSR-S / SAFE-T), and collaborate on Chapter 51 statutory monitoring—including tracking court commitments and settlement stipulations until participants are enrolled with an outpatient or community provider.
Statutory & Regulatory Compliance (DHS 34 & Medicaid) - Ensure the CARS Intake team and contracted Access Points adhere to all statutory obligations under Wisconsin Administrative Code DHS 34 (e.g., orientation, training, clinical supervision, documentation co-signing, and service delivery) and Medicaid billing standards, while partnering with Crisis Services on state survey readiness.
Systems-Level Partnerships - Collaborate with key cross-system partners and referral networks—including the Aging and Disability Resource Center (ADRC), state mental health institutes, the criminal justice system, hospital systems, BHS Youth Services, and housing partners—to develop seamless referral pathways and mutual support for shared clients.
Community Relations, Outreach & Stakeholder Presentations - Direct and represent CARS in community forums, stakeholder presentations, and public outreach. Coordinate leads and team members to educate referral partners, advocacy groups, and residents on behavioral health and crisis access pathways, reduce barriers to care, and build community trust.
Continuous Quality Improvement (CQI) & Data Analytics - Lead continuous quality improvement audits, productivity and Medicaid revenue/utilization tracking, multi-year capacity forecasting to optimize intake workflows, staffing models, and division resource allocation.
Perform other duties as assigned.


Minimum Qualifications (Required Education, License/Certification & Experience)

Current residency within the State of Wisconsin upon application required
Valid Wisconsin driver’s license and access to a reliable, insured vehicle; both maintained throughout employment required
Master’s degree or higher in Psychology, Social Work, Nursing (RN), Counseling, Human Services, or a closely related behavioral health field required
Five (5) years or more of practical work experience in Mental Health and/or Substance Use Disorder service delivery required
Three (3) years or more of work experience in a Supervisory, Management or a Clinical Supervision role required
Intermediate to proficient computer skills, including experience with Electronic Health Records (EHR/Avatar) and Microsoft Office applications (Word, Excel, Outlook, PowerPoint, SharePoint, and Teams) required


Preferred Qualifications

Active Wisconsin clinical licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) strongly preferred
Direct experience managing operations or clinical supervision under Wis. Admin. Code DHS 34 (Emergency Mental Health Service Programs) and Chapter 51 statutory frameworks preferred
Experience overseeing external vendor contracts, Medicaid billing mechanics, and multi-agency behavioral health networks preferred


Knowledge, Skills, and Abilities
Thorough knowledge of federal, state, and county regulations governing the provision of mental health and substance use disorder services, including Wis. Stats. Chapter 51, Wis. Admin. Code DHS 34, DHS 36 (CCS), DHS 63 (CSP), HFS 105, Housing and Urban Development (HUD) pathways, and Wisconsin Medicare/Medicaid billing systems. Deep understanding of recovery-oriented supportive services, including community support programs, targeted case management, Comprehensive Community Services (CCS), employment programs, day treatment/outpatient programs, substance use disorder treatment, crisis stabilization, and homeless/housing services. Strong clinical leadership, conflict resolution, and crisis triage skills; ability to analyze operational data and prepare complex reports; exceptional oral and written communication skills; and the ability to work effectively and collaboratively with multidisciplinary staff, clients, families, legal stakeholders, community organizations, and the public.

Note: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS THE MINIMUM QUALIFICATIONS AT THE TIME OF FILING AN APPLICATION.

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