Interim Service Director - Community Resiliency Services

Job Description:

QUALIFICATIONS:

• Master’s Degree is Social Services field with current licensure required.
• Minimum of 5 years supervisory and management experience in social services required. License-eligible candidates with the requisite supervisory and management experience may be considered.
• Valid drivers license and acceptable driving history required.

RESPONSIBILITIES:

• Provide leadership and oversight to the divisions’ respite services, leading the Respite Teams to ensure compliance with all service delivery standards.
• Hire, train, supervise, and evaluate assigned supervisees. Create and maintain a working environment that promotes staff retention, professional development, and a commitment to cultural respect for staff, individuals served, and peers.
• Assist the Vice President of Community Resiliency Services in ensuring that the needs of all Respite contracts and programs are met.
• Ensure programs are in compliance with all licensing and funding source regulations, as well as clinical service delivery standards, including face-to-face encounters, enrollment and disenrollment requirements, and all reporting requirements.
• Maintain working knowledge of current evidence-based practices and lead proper implementation of practices.
• Ensure timely and thorough screening and enrollment of persons referred to Respite within prescribed timelines.
• Ensure assessments, treatment plans (Individualized Action Plans), and clinical interventions are conducted in a manner that meets agency and funder standards.
• Ensure Respite teams are achieving required benchmarks for billing and other contract requirements established by DMH, including but not limited to frequency of face-to-face contacts, movement, and related measures.
• Responsible for oversight and completion of required billing within prescribed timelines.
• Collaborate with colleagues and Staff Development to identify, design, and deliver relevant staff trainings.
• Serve as a liaison with the Department of Mental Health (DMH) and community providers.
• Collaborate with other Open Sky divisions to integrate services.
• Work with staff to develop new program options that promote greater individualization and meaningful community membership.
• Oversee and participate in the development and implementation of goals, objectives, and work plan tasks directed toward accomplishing the Agency's Mission, Vision, and Strategic Plan.
• Collaborate with the Vice President of Community Resiliency Services and Quality Improvement to create and maintain policies and procedures.
• Collaborate with Quality Improvement to ensure investigations and corrective actions are submitted according to established timelines.
• Evaluate data for trends and implement corrective actions as needed.
• Develop and monitor program budgets to ensure the financial well-being of assigned programs. Evaluate and update program budgets utilizing financial software such as PowerPlan, Power BI, and others. Attend financial budget meetings as required.
• Provide support and consultation to staff and teams in response to serious events.
• Conduct program site visits to ensure the implementation of clinical interventions meets the needs of persons served and that facilities are well maintained.
• Actively maintain membership in relevant provider organizations (e.g., Association for Behavioral Health).
• Respond to community concerns related to persons served, programs, and/or staff issues as necessary.
• Facilitate and participate in supervision, team, and other assigned meetings.
• Perform other duties as assigned.

Pay Range:

$51.56 - $51.56

About Us:

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency, sensitivity, and a workplace culture that values diverse perspectives, continuous learning, and employee well-being. Our commitment to creating a positive and supportive work environment has earned Open Sky repeated recognition as a Top Workplace, including honors from USA TODAY, The Boston Globe, and the national Top Workplaces program.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more! 

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.