Internal - Manager of Quality, Client Safety and Professional Practice

Manager of Quality, Client Safety and Professional Practice

1 Full-time Temporary Position (20 month contract)

Home location can be either Sarnia or Chatham- travel between both sites will be requirement of this role. 

At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued and respected. We are committed to a non-discriminatory and unbiased approach to inclusion including practice, environment and communication channels.  We respect and value diverse life experiences and cultures and work to ensure that all voices are valued and heard.

 

Reporting to the Director of Operations, the incumbent will be responsible for the following functions:

• Research, evaluate, and translate current evidence, professional standards, and promising practices into practical resources for community mental health teams.
• Lead the development and continuous improvement of clinical pathways, assessment tools, treatment protocols, documentation templates, decision-support tools, and practice resources.
• Monitor and follow up on action plans arising from PDSA cycles, Incident Management Reviews, program evaluations, and other quality-improvement initiatives.
• Provide organization-wide leadership for professional practice standards across community mental health programs and services.
• Ensure clinical practice aligns with applicable legislation, regulatory standards, organizational policies, ethical requirements, and evidence-informed mental health practices.
• Serve as a resource to managers, supervisors, and interdisciplinary teams on complex clinical, ethical, practice, and safety matters.
• Provide leadership for the organization’s client safety framework.
• Establish standards for safety planning, suicide risk assessment and intervention, violence risk, crisis response, escalation, and follow-up..

Education required:

• Bachelor’s Degree in a regulated health profession or related discipline, such as social work, nursing, occupational therapy, psychology, counselling, or a comparable field. A combination of education and extensive relevant experience may be considered.
• Current registration in good standing with the applicable provincial regulatory college.
• Minimum of five to seven years of progressively responsible clinical experience in community mental health, addictions, crisis services, or a closely related setting.
• Demonstrated experience leading clinical practice, quality improvement, client safety, risk management, policy development, clinical education, or interdisciplinary service improvement.
• Strong knowledge of mental-health and addictions assessment, intervention, crisis response, suicide-risk assessment and management, and community-based models of care
  
• Valid Ontario Drivers Licence and access to a vehicle.

 

 

Hours of Work: 35 hours/week . Flexible hours are required to meet the position requirements

 

Salary: Commensurate with experience, inclusive of HOOPP.

Applicants should submit a covering letter and resume by November 23rd, 2026. on BambooHR

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If you require an accommodation, we will work with you to meet your needs. This information is available in an alternative format upon request, to accommodate individuals with a disability. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.