Internal Messenger

Job Title: Internal Messenger 

Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner.  

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Performs the initial rough and fine sorts of incoming mail delivered via courier. 
• Maintains records of daily deliveries in the system and/or log book. 
• Scan all incoming deliveries in the MSA X-ray machine to ensure the item is safe to accept.
• Log in all deliveries into the iOffice receiving system. 
• Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency. 
• Understands privacy rules and do not tamper with packages or documents. 
• Delivers mail to end users in a timely manner. 
• Ensures recipients sign for their delivery upon receipt. 
• Contacts courier/messenger companies regarding status of deliveries.
• Pickup and prepare outgoing packages for client.
• Ensure all outgoing packages are logged in the iOffice system and messenger information is captured.
• Follow up with any client inquiries or request.
• Communicate any challenges that may arise to supervisor.
• Review and familiarize self with Sites Operation Manual and Continuity plan.
• Report any equipment failure to appropriate vendor and Supervisor. Always check in with Supervisor prior. 

 

Competencies: 

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain a high degree of security and confidentiality

 

Qualifications and Education Requirements: 

• High School Diploma (or equivalent) required.  
• 2+ years prior work experience preferred. 
• Ability to work assigned work hours determined by the manager. 
• Excellent organizational and time management skills. 
• Analytical abilities and ap