IT Asset & Systems Specialist

The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments.


Essential Duties/Responsibilities:

Asset Management:


Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization


Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals


Manages mobile


Coordinates device provisioning, imaging, and configuration for new employees and replacements


Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform


Conducts periodic physical audits to reconcile asset inventory records


Software License Management & Purchasing:


Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms


Monitors license utilization to ensure compliance and identify opportunities for cost optimization


Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders


Evaluates and recommends new software solutions based on departmental needs and organizational standards


Maintains software license documentation including agreements, renewal dates, and user assignments


Software Training:


Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them


Creates training materials including guides, quick reference cards, and short instructional videos as needed


Provides one-on-one and group training sessions for new application rollouts or significant updates


Serves as a resource for ongoing questions and adoption support following application deployments


Application Integration:


Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms


Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity


Documents integration configurations and maintains records for troubleshooting and future modification


Escalates complex integration requirements to senior IT staff or external vendors as appropriate


Active Directory & Exchange Support:


Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration


Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions


Escalates complex directory or messaging issues to senior systems administrators as needed


Cellular Device & Carrier Management:


Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts


Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs


Adds, configures, and removes international travel plans for employees traveling on behalf of the organization


Processes service cancellations for departing employees or decommissioned devices in a timely manner


Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions


Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal


Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures


Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms


Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes


Ensures cellular device inventory records remain synchronized with the broader asset management system.



Other Duties/Responsibilities:


Performs other duties as assigned



Managerial Breadth/Scope of Job:


None



Working Environment/Physical Requirements:


This position operates in a professional office environment. The role may require occasional lifting of computer equipment up to 30 pounds. Some travel between organizational locations may be required for asset audits, device deployments, or training sessions. The position may require occasional after-hours availability for critical system maintenance or deployments.





JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:


Strong organizational skills with the ability to manage multiple priorities simultaneously


Excellent communication skills with the ability to explain technical concepts to non-technical users


Customer-service oriented mindset with a proactive approach to problem solving


Knowledge/Experience:


Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience


2+ years of experience in IT support, systems, or asset management role


Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting


Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent


Experience with software license tracking and SaaS application administration


Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365


Basic understanding of Exchange mail flow basics — understanding connectors and mail routing at a foundational level


Experience with the creation of training materials — user guides, quick reference cards, and job aids


Understanding software license lifecycle management — acquisition, assignment, renewal, and retirement


Experience with SaaS application administration and user provisioning/deprovisioning


Familiarity with IT asset management (ITAM) software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management


Experience delivering end-user technology training in a classroom or one-on-one setting


Preferred experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat)


Preferred industry certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Apple Certified Support Professional (ACSP).



Skills, Abilities, and Special Talents/Gifts:


Active listening — fully understanding a user's issue before jumping to a solution


Clear verbal communication — explaining technical information in plain language without jargon


Written communication — composing clear, professional emails, documentation, and reports


Presentation skills — confidently delivering training and demonstrations to groups of varying sizes


Non-verbal awareness — reading the room during training sessions and adjusting delivery accordingly


Constructive feedback — giving and receiving feedback professionally and productively


Empathy — understanding user frustrations and responding with patience and care


Approachability — creating an environment where users feel comfortable asking for help


Relationship building — developing trust with colleagues, department heads, and external vendors


Conflict resolution — navigating disagreements or competing priorities calmly and professionally


Cross-departmental collaboration — working effectively with non-technical teams to understand their needs


Resourcefulness — finding solutions independently using available documentation, forums, and tools


Root cause analysis — identifying the underlying cause of a problem rather than treating symptoms


Creative thinking — approaching recurring problems with fresh perspectives to find lasting solutions


Judgment and decision making — knowing when to escalate versus resolving issues independently


Systems thinking — understanding how changes to one system or process can impact others


Curiosity — a genuine interest in understanding how things work and how they can be improved


Self-motivation — taking initiative without needing constant direction or supervision


Prioritization — accurately assesses urgency and importance to focus effort where it matters most


Follow-through — reliably completing tasks and closing open items without reminders


Stress management — maintaining composure and productivity during high-demand periods


Accountability — owning mistakes, communicating openly, and working to correct errors promptly


Continuous learning mindset — proactively seeking out new skills and staying current with technological trends


Integrity — handling sensitive data, credentials, and user information with discretion and trustworthiness


Reliability — consistently meeting commitments and being dependable for both colleagues and end users


Positive attitude — approaching challenges with optimism and encouraging the same in those around them


Flexibility — willingness to adjust schedules, priorities, or approaches as organizational needs shift


Confidentiality awareness — understanding and respecting privacy boundaries in all aspects of the role


Service mindset — genuinely invested in making technology work well for the people who depend on it


Team player — contributing to shared goals and supporting colleagues during peak workloads


Knowledge sharing — willingness to document and communicate what they know to strengthen the team


Receptiveness — open to direction, coaching, and constructive criticism from peers and supervisors


Diplomatic communication — navigating sensitive situations with tact and professionalism


Receptiveness — open to direction, coaching, and constructive criticism from peers and supervisors


Diplomatic communication — navigating sensitive situations with tact and professionalism





Pay Range: $27.95 to $32.15 per hour


Application Materials Required: Cover Letter, Resume/CV
*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:


Norton LifeLock ID Theft Coverage


Legal Shield/ID Shield Coverage


AFLAC


403B Retirement Plan


Vacation Time & Vacation Payout


Sick Time


Holidays


Service Awards


Community Service Days


Bookstore Discount


Fitness Center



Employees scheduled for 30 hours or more per week are eligible for all the above and:


Medical Plan


Dental Plan


Vision Plan


Life Insurance


Disability Insurance


Flexible Spending Accounts


EAP (Employee Assistance Program)


Tuition Reimbursement


Warehouse Membership Reimbursement



Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:


Sick Time


Bookstore Discount


Fitness Center



Tentative Search Timeline:


Priority will be given to applications submitted by November 20, 2026. However, this posting will remain open until filled.


The potential employee start date is December 7, 2026



Posting date: November 4, 2026
Un-posting date: ongoing until filled
Posting contact email: job@fotf.org