IT Desktop 1 (5923)

PAY TRANSPARENCY STATEMENT:

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

Job Summary:
• Primary responsibility is to provide desktop support to all health center staff.
• Maintain and upgrade user’s PCs and software and perform maintenance and repairs
on user’s PCs.
• Perform user Moves, Adds and Changes, and provide training for PC users.
• Assist the Systems Administrator with system administration and network
maintenance of the health center’s information systems.
• Initial point of contact for all user support issues (via the Help Line and email).
• Reports to the IT Manager.

Essential Functions:
• Provide first-level desktop support for all user applications.
• Responsible for all PC maintenance, including maintaining a spare parts inventory,
coordinating replacements through vendors and new PC deployment.
• Performs initial new user set-up and network orientation. Provides training to users
for various software applications.
• Perform general printer maintenance.
• Assist the Systems Administrator with various system and network tasks.
• Maintains the inventory of all desktop hardware and software.
• Responsible for maintaining the IT department’s documentation and Knowledgebase.
• Assists with updates on the health center’s website and intranet.
• Maintains knowledge of developments in the area of desktop systems and hardware.
• Fulfills additional duties as assigned

Qualifications

Minimum Skills and Knowledge Requirements:
Technical experience with:
● Microsoft Window 11
● Microsoft Office M365
● Basic Active Directory knowledge
● Basic network troubleshooting - - networked and wireless connectivity
issues
● Proficient organizational, analytical, written and oral communication skills.

Education & Experience:
1-2 years desktop support experience. A+, MSTS or MCSA certification a plus.

Physical Demands:
The individual must be capable of sitting at a desk for long periods; also, requires
walking between health center sites in all kinds of weather. Occasional night and
weekend hours may be required. Requires lifting of minor computer equipment. Visual
acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation
with or without assistance of audio devices.
Personal Attributes: Ability to function under stress, able to maintain confidentiality,
able to adapt to change, and able to work well with a diverse group.