IT- Desktop Specialist
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Skills
About the role
Description
A State Savings Bank Desktop Support Specialist is responsible for providing prompt and efficient service to our team members with a "Yes, I can" approach. A Desktop Support Specialist is expected to be available to work Monday through Saturday.
THIS IS AN IN-PERSON POSTION IN TRAVERSE CITY, MI.
Requirements
/Infrastructure - Systems
· Microsoft Active Directory – User Administrator
· Core Processing (Horizon, FSI Image Center, check printing, Scanners, etc.)
· Secure Exchange – User Administration & End User Support
· MS365 – User Administration & End User Support
· Kace – Operations
· Mitel – User administration, hardware configuration and support
/Security
· End User Incident Response
· NAC - Operations
/Desktop Support (Primary)
· Tech Support (user issues, phone support, support through email)
· Desktop Imaging and replacement
· Desktop (Hardware, Operating Systems and Client-Side Software)
· Printers/Scanners
· Loan Processing Software (LPL, Mortgage Processing, etc.)
Other duties as assigned or necessary