IT Engineer
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Key details
- Salary
- $75K–$85K/yr
- Location
- Holmdel, NJ, United States
- Work style
- Onsite
- Function
- IT & Security operations
- Focus area
- other
- Posted
- 15h ago
Skills
About the role
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
CentralReach is seeking a motivated, customer-focused IT Engineer to join our Information Technology team. This role is part of a collaborative team responsible for providing exceptional technical support to employees, managing corporate technology systems, and continuously improving IT operations.
The ideal candidate is a well-rounded IT professional who enjoys solving technical challenges, supporting employees, and working with modern cloud-based technologies. This position combines hands-on employee support with endpoint management, identity and access administration, SaaS application support, security, and IT process improvements.
As an IT Engineer, you will work closely with fellow IT Engineers to ensure employees have reliable, secure, and efficient access to the tools and technology they need to succeed. You will share responsibility for daily IT operations while contributing to projects that enhance the organization's technology environment and employee experience.
Key Accountabilities:
Employee Technical Support
- Provide timely, professional, and effective L2/L3 technical support to employees (onsite & remote) across Windows, macOS, mobile devices, and enterprise applications.
- Collaborate with fellow IT Engineers to manage and resolve incoming support requests, incidents, and service tickets.
- Troubleshoot hardware, software, networking, authentication, and application-related issues.
- Participate in employee onboarding, offboarding, and internal transfers, including equipment preparation, account provisioning, and access management.
- Take ownership of assigned technical issues from initial investigation through resolution, escalating or collaborating when appropriate.
- Maintain clear communication with employees regarding issue status, troubleshooting steps, and resolution.
- Create and maintain knowledge base articles, troubleshooting guides, and internal IT documentation.
Endpoint & Device Management
- Administer and maintain Windows and macOS endpoints using management platforms such as Microsoft Intune, Iru, or equivalent solutions.
- Configure, deploy, and troubleshoot corporate laptops, peripherals, and mobile devices.
- Support automated device provisioning, application deployment, operating system updates, and patch management.
- Monitor and maintain endpoint security, compliance, and configuration standards.
- Assist with hardware inventory, asset tracking, procurement, and device lifecycle management.
- Collaborate with the IT team to improve device deployment processes and endpoint management practices.
Identity, Access & SaaS Administration
- Administer and support Microsoft 365, Entra ID, and other enterprise SaaS applications.
- Manage user accounts, security groups, permissions, licenses, and application access.
- Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity lifecycle management.
- Troubleshoot authentication, application access, and user provisioning issues.