IT Help Desk Specialist

Job Summary:

Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. 

Essential Job Responsibilities:

• Answer emails and phone calls and communicating with all vendors and associates involved.
• Responds to all open tickets for technical support in a timely matter.
• Provides support to end users for computers, application, system, network, device, access, hardware, and software issues. 
• Documents, tracks, and monitors the problem using applicable systems and tools. 
• Assists department heads and other employees with resolving user problems.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

Qualifications

Required Skills/Abilities:

• Excellent verbal, listening, and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks daily
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to work well with the team

Education and Experience:

• Bachelor of Computer Science
• 1-2 years of IT experience (Preferred)

Physical Requirements:

Regularly required to stand; walk; sit; kneel; crawl; in all types of locations including under desks, in technician/car bays, roofs. Must be able to lift items up to 50 pounds at times.