IT Manager

MISSION

We are Called to serve a thriving community where senior live with dignity, connection and purpose.

CORE VALUES

Fully embraces a culture of hospitality and teamwork by living the Oakwood

Core Values:

• Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.

• Faith: We have a commitment to remain true to the vision and mission of Oakwood.

• Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.

• Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
• Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.

ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)

• Vendor & Strategic Partnership Management

  • Establish and maintain a highly collaborative partnership with the organization's managed services provider (MSP) and other technology vendors to ensure exceptional service delivery, strategic alignment, and operational performance.
  • Serve as the primary relationship manager between the organization and the IT services partner, fostering accountability, transparency, and shared ownership of technology outcomes.
  • Conduct regular business reviews with the IT vendor to evaluate service levels, project progress, cybersecurity readiness, and strategic initiatives.
  • Collaborate with vendor partners to develop technology roadmaps that support organizational growth, resident services, cybersecurity, and healthcare operations.
  • Ensure vendor performance meets established service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
  • Partner with the IT vendor to proactively identify risks, improve system reliability, and implement innovative technology solutions.
  • Facilitate clear communication and effective coordination between organizational leaders, end users, and external technology partners.
  • Leverage the expertise of vendor partners while maintaining internal ownership, accountability, and strategic oversight of technology decisions.

  Technology Leadership

  • Develop and execute the organization's technology strategy in alignment with organizational goals.
  • Lead technology planning, budgeting, vendor management, and project implementation.
  • Serve as the primary advisor to leadership regarding technology investments, cybersecurity risks, and emerging technologies.
  • Establish policies, standards, and procedures for technology governance.

  Infrastructure & Systems Management

  • Oversee all network, server, storage, telecommunications, and cloud-based systems.
  • Maintain reliable and secure operations across all community locations.
  • Manage Microsoft 365, Active Directory, wireless networks, VPN access, and endpoint management systems.
  • Ensure system availability with appropriate monitoring, maintenance, backups, and disaster recovery processes.
  • Manage audiovisual systems utilized for resident programming, board meetings, and staff education.

  Cybersecurity & Risk Management

  • Lead cybersecurity initiatives and maintain a comprehensive security program.
  • Conduct regular risk assessments and vulnerability reviews.
  • Develop and monitor incident response, disaster recovery, and business continuity plans.
  • Implement cybersecurity awareness training for staff.
  • Coordinate security audits, penetration testing, and remediation efforts.
  • Ensure compliance with HIPAA, HITECH, PCI-DSS, and other applicable regulations.

  Healthcare & Clinical Technology

  • Support electronic health record (EHR) platforms and clinical technology systems.
  • Partner with nursing, therapy, and healthcare leadership to optimize clinical workflows.
  • Ensure secure management of protected health information (PHI).
  • Support medication management, telehealth, nurse call systems, and clinical communication platforms.

  Resident Technology Services

  • Oversee resident technology services including Wi-Fi access, internet connectivity, smart devices, streaming services, and technology education programs.
  • Develop technology support resources to enhance resident engagement and satisfaction.
  • Collaborate with resident councils to identify technology improvement opportunities.

  Technical Support Operations