IT Manager, Project Management Office
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Skills
About the role
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
The Manager, IT Project Management Office (PMO) provides leadership, organization, and governance to ensure projects across the enterprise are executed using consistent methodologies and deliver measurable value. This role partners closely with the PMO Director and Demand Manager and is responsible for ensuring PMO standards, project intake efficiency, prioritization, portfolio performance, and continuous improvement. The PMO Manager leads project managers, analysts, testing staff, and contractors; facilitates governance; and ensures adherence to PMI, Agile, and hybrid methodologies. The role requires strong judgment, communication, and the ability to influence stakeholders across clinical, operational, and technical environments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
- Establish and maintain PMO standards, frameworks, methodologies, and best practices.
- Develop PMO policies, templates, and governance processes.
- Partner with the Demand Manager to oversee project intake, prioritization, and resource allocation.
- Monitor project performance, risks, issues, and dependencies across the portfolio.
- Provide guidance to project managers and support escalations for complex initiatives.
- Ensure compliance with reporting requirements and organizational PM standards.
- Lead PMO staff including project managers, analysts, testing staff, and contractors.
- Implement and optimize project management software solutions.
- Drive continuous improvement initiatives across PMO processes and methodologies.
- Organize and lead PMO work plans to ensure project objectives are completed within scope, time, and budget.
- Coach project managers and elevate PMO processes and methodologies.
- Deliver training on PM tools, processes, and best practices.
- Promote a culture of accountability, transparency, and project excellence.
- Hire and retain a high-performance team
- Produce executive dashboards, KPIs, and portfolio status reports.
- Communicate project health, risks, and decisions to leadership.
- Serve as an internal expert and advisor on PMO activities and processes.
- Maintain effective PMO vendor management strategies.
- Assess PMO efficiency and effectiveness; publish and monitor PMO performance metrics.
- Occasionally lead large scale or high priority projects as needed.
- Respond on a 24/7 on call basis as required to support organizational needs.
Education Qualifications
- Required - Bachelor's Degree Business Administration/Management
- Preferred - Bachelor's Degree Management Information Systems
- Preferred - Master's Degree Business Administration/Management
- Preferred - Master's Degree Management Information Systems
Experience Qualifications
- Required - Six (6) years of experience in Healthcare Information Technology project management, applicable business or clinical area
Skills and Abilities
- Demonstrated expertise in Information Technology management and project governance.
- Strong leadership abilities in IT project management and financial analysis.
- Ability to exercise sound judgment and initiative in complex and stressful situations.
- Knowledge of business case development, ROI analysis, and portfolio prioritization.
- Proficiency in technical and business writing, presentations, and executive communication.
- Expertise in project management methodologies (PMI, Agile, hybrid).
- Strong analytical skills with the ability to interpret complex data and produce actionable insights.
- Proficiency with PM tools (MS Project, ServiceNow, Power BI).
- Ability to influence without authority and manage conflict effectively.
- Skilled in facilitating workshops, governance meetings, and decision making sessions.
Licenses and Certifications
- Preferred - Project Management Professional - Project Management Institute
Supervision Provided by this Position
- Supervises five (5) or more full time associates, contractors, and vendor personnel.
Physical Demands
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.