IT Manager/Sr. IT Manager

Job Description – Senior IT Manager (Network, Citrix VDI & VPN)

Role Overview

We are looking for an experienced Senior IT Manager to manage and oversee the organization's Network Infrastructure, Citrix Virtual Desktop Infrastructure (VDI), and VPN environments.

The role involves managing network and VDI operations, supervising technical teams and support resources, ensuring seamless connectivity across multiple locations, and maintaining the stability, security and performance of the overall infrastructure.

The ideal candidate should possess strong technical expertise in Network, Citrix VDI and VPN technologies, along with the ability to manage teams, vendors, infrastructure projects and operational deliverables.

Key Responsibilities

1. Network & Infrastructure Management

· Manage and maintain end-to-end network connectivity across approximately 150 branches.

· Oversee connectivity between Data Centres (DC), Head Office (HO), branches and cloud infrastructure.

· Ensure network availability, performance, reliability and security.

· Monitor network infrastructure and proactively identify and resolve connectivity issues.

· Understand network architecture, infrastructure dependencies and the impact of proposed changes.

2. Citrix VDI & VPN Management

· Manage and maintain the Citrix VDI environment, ensuring optimal performance and availability.

· Oversee VPN infrastructure, remote access connectivity and associated support operations.

· Troubleshoot complex technical issues related to Network, Citrix VDI and VPN environments.

· Evaluate infrastructure changes and assess their impact on associated systems and services.

3. Team & Operations Management

· Supervise and coordinate Network and VDI engineers, support teams and external vendors.

· Assign, review and track daily workloads, service tickets, escalations and project deliverables.

· Provide technical guidance and support to team members in resolving complex technical and operational issues.

· Ensure timely resolution of incidents and adherence to defined SLAs.

· Coordinate with internal teams and stakeholders to ensure smooth IT infrastructure operations.

4. Vendor, Contract & License Management

· Manage vendor relationships and third-party technical support resources.

· Track and manage infrastructure-related contracts, support agreements and license renewals.

· Ensure timely renewals and continuity of vendor support services.

· Monitor vendor performance and ensure adherence to contractual and service commitments.

Requirements

Required Skills & Qualifications

· Minimum 5+ years of hands-on experience in managing and supporting Network, Citrix VDI and VPN environments.

· Strong technical knowledge of enterprise networking concepts, architecture and infrastructure management.

· Good understanding of Citrix VDI architecture, deployment, administration and troubleshooting.

· Strong knowledge of VPN technologies and remote access infrastructure.

· Experience in managing multi-location network connectivity and Data Centre infrastructure.

· Understanding of infrastructure architecture, interdependencies, change management and associated impact assessments.

· Experience in supervising technical teams, managing escalations and coordinating with vendors.

· Strong problem-solving, analytical and communication skills.

· Ability to manage multiple priorities and ensure operational continuity.