IT Officer

Job Description

 

Key Responsibilities
First-level technical support and troubleshooting

• Respond to and resolve helpdesk requests from staff across all locations
• Troubleshoot desktop, email, and website-related issues
• Meet or exceed SLAs for response times, resolution times, and ticket closures

IT asset management

• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment

System and project support

• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions

Documentation and knowledge management

• Document issues and resolutions in the helpdesk system
• Create self-help guides and support staff training

Qualifications

What we need from you

• 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.