IT Specialist

Permag, the only North American producer of Samarium Cobalt (SmCo) magnets, is a leading provider of engineered magnetic solutions through its portfolio of specialized brands—Dexter Magnetic Technologies, Electron Energy Corporation (EEC), and Magnetic Component Engineering (MCE). With deep expertise in rare earth materials precision magnetics, and manufacturing excellence, Permag delivers innovative, high-performance solutions for the world’s most demanding industries.

Basic Purpose and Objective of the Position:

The IT Specialist provides technical support and assists in the management of Permag’s servers, network infrastructure, and core software systems.

This role offers an exciting opportunity for a self-starter to work in a dynamic environment and shape the future growth of the company. We offer an inspiring career development opportunity where every day you can see the impact you’re making on the organization.

Major Responsibilities:

• Technical Support: Diagnose and fix issues with computers, printers, mobile devices, and business software. Install new hardware, configure new accounts, and test software updates.
• Ticket Management: Update and support requests using the Kace help desk ticketing system.
• Documentation: Document standard procedures, ticket resolutions, and provide articles for an end-user knowledge base. Develop and maintain accurate inventories of software licenses, hardware and hardware lifecycles, and system network configuration.
• Vendor Communication: Establish, develop, and maintain strong relationships with service providers (VOIP phone support, ISP, cell phone provider).
• Systems Support: Maintain and support software applications and ensure compliance with security policies. Make infrastructure changes as needed.
• System Monitoring & Security: Monitor system performance, apply critical security patches, and run routine system diagnostics
• User & Access Administration: Create and manage user accounts, permissions, and Active Directory / Entra ID group policies
• Backup & Recovery: Execute regular data backups, verify data integrity, and develop disaster recovery procedures
• Other duties or projects as assigned

Qualifications

Education and Experience:

• High School Diploma or equivalent, with 5+ years of related experience (preferred).
• Experience with Cisco Meraki, Microsoft operating systems, computer hardware, printing, and Entra ID administration
• Expertise in programs such as Active Directory, and Microsoft O365
• Experience in computer networks solutions, operating systems, firewalls

Knowledge/Skills/Abilities

• Excellent written and verbal communication skills
• Attention to detail
• Strong analytical and troubleshooting skills
• Time management and organizational skills

Language Skills:

• German (C1), English (C1)

Interactions:

Regular contact and communications with all levels of the organization