IT Specialist
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Key details
- Location
- Poznań, Poland
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- IT & Security operations
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Your responsibilities
troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
handling more complex incidents and coordinating escalations with central IT;
maintaining technical documentation and improving local IT processes;
sharing knowledge and supporting the development of the Junior IT Specialist.
Our requirements
experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
good knowledge of Windows, SharePoint, printers, and mobile devices;
communicative level of English;
strong problem-solving skills and ability to handle stressful situations;
excellent communication skills and approachable attitude;
proactive, service-oriented mindset and ability to take ownership of issues;
interest in AI and new technologies.