IT Support Engineer

Description

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Position Summary:

The IT Support Engineer will deliver white glove technical support to employees across the organization, ensuring seamless technology experiences throughout the employee lifecycle. This role combines hands-on technical expertise with exceptional interpersonal skills to provide high-touch, client-first service in a fast-paced environment. The engineer will be part of a team responsible for IT asset management (ITAM), employee support through our ticketing system, employee onboarding/offboarding, support documentation, and assist with engineering projects as needed.

Please note this position is on site 5 days a week in our Glendale, CA office.

Key Responsibilities:

• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.
• Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
• Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
• Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
• Manage and maintain copy/print hardware and solutions across office locations.
• Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
• Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
• Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
• Identify opportunities to improve support processes and enhance the employee technology experience.
• Provide support for office openings, relocations, and special events requiring on-site technical assistance.

Requirements

Required Skills & Experience

• 3+ years of experience in an internal IT support role within an enterprise environment.
• Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
• Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
• Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
• Strong experience supporting both Windows and Mac operating systems.
• Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
• Demonstrated experience with IT Asset Management practices and tools.
• Excellent interpersonal and communication skills with a genuine client-first mindset.
• Ability to deliver white glove service with professionalism, patience, and empathy.
• Strong organizational skills and ability to thrive in a fast-paced environment.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently while collaborating effectively with team members.

Preferred Qualifications

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, Microsoft Certified: Azure Fundamentals).
• Experience with ITSM/ticketing platforms.
• Experience supporting VIP or executive-level users.
• Knowledge of endpoint security tools and best practices.

Salary Range:

$20-$30 per hour per hour

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location.

Benefits:

We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company paid holidays
• Learning and development opportunities that support real career advancement
• Employee assistance resources and a supportive culture that values balance and wellbeing

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.

#LI-Onsite