IT Support Technician

Now Hiring: IT Support Technician

What You’ll Do

• Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail.
• Properly escalate unresolved issues to external IT vendor while keeping staff updated.
• Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support.
• New employee technology onboarding setup and administration:
  • Obtain and prepare necessary technology equipment for new/newly promoted employees
  • New user set-up of technology credentials (email, technology program access, etc.)
  • New employee day one technology equipment onboarding
  • Troubleshoot issues
• Assist in maintaining our digital security policies, internally and externally.
• Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use.

Who You Are

• A strong communicator with excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently.
• Strong understanding of basic business math.
• Strong customer focus, including the ability to manage customer needs and multiple work priorities.
• Proficient with Microsoft Office Suite or related software.
• A passion for serving others and making a difference in our community.
• Someone who lives our values:

Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together

What You Bring

• Associate’s Degree in related field preferred.
• Must have and maintain a valid New York State Drivers’ License and reliable transportation.
• Strong Microsoft Office skills

Compensation:

$23.00 - $29.00 an hour

Competitive benefits and a career with purpose

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to twist, bend and reach on a frequent basis.
• Must be able to lift fifty (50) pounds at times.
• Must be able to access and navigate each department at the organizations facilities.

Core Values:

• OWN IT. We are motivated and responsible for our actions and results.
• DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• BE BOLD. We jump when faced with a hurdle.
• BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues.

• WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.