IT Systems Manager, AI Administration

We are seeking a skilled and customer-focused IT Systems Manager, AI Administration to support and maintain our Microsoft 365 environment, end-user computing infrastructure, and corporate technology services. This role administers Microsoft 365 services, provisions and deploys laptops, manages user accounts and permissions, troubleshoots technical issues, and supports conference room technology across the organization. 

The ideal candidate is a Microsoft-certified IT professional with strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment. 

Reports to: Vice President, Information Technology | Location: Boston, MA (hybrid) | Employment Type: Full-time 

Key Responsibilities 

Microsoft 365 Administration 

• Administer and support Microsoft 365 services: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Intune Endpoint Management. 

• Manage user accounts, licensing, groups, permissions, and security roles. 

• Configure and maintain Microsoft 365 security, compliance, and governance policies. 

• Monitor system performance and troubleshoot service-related issues. 

• Support Microsoft 365 migrations, upgrades, and implementation projects. 

Endpoint Management & Laptop Deployment 

• Build, configure, image, and deploy Windows laptops and mobile devices. 

• Manage device lifecycle activities including provisioning, inventory management, refreshes, and decommissioning. 

• Configure and maintain endpoint security policies using Microsoft Intune and other management platforms. 

• Perform hardware diagnostics, upgrades, and repairs as needed. 

• Maintain accurate asset management records. 

User Administration 

• Create, modify, and disable user accounts following established processes. 

• Manage access requests and permissions based on company security standards. 

• Support onboarding and offboarding activities. 

• Assist with identity and access management initiatives. 

• Ensure compliance with internal security policies and procedures. 

Technical Support & Help Desk 

• Serve as a primary point of contact for end-user technical support. 

• Diagnose and resolve hardware, software, networking, printing, and mobile device issues. 

• Respond to incidents and service requests in accordance with service level agreements. 

• Document troubleshooting procedures, solutions, and knowledge base articles. 

• Escalate complex issues when required while maintaining ownership through resolution. 

AI Innovation & Automation 

• Leverage generative AI platforms, including Microsoft Copilot, ChatGPT, and Claude, to improve productivity, automate workflows, and enhance end-user support. 

• Apply AI governance, security, privacy, and responsible-use practices in an enterprise environment. 

• Create, configure, implement, and manage AI agents, assistants, and automation solutions for business and IT operations. 

• Identify and implement AI-driven solutions that streamline repetitive tasks, improve knowledge management, and increase operational efficiency, while analyzing and maintaining a positive return on investment. 

• Use AI tools for troubleshooting, documentation creation, process optimization, data analysis, and user support. 

• Leverage Microsoft Copilot Studio, Power Automate, and AI-integrated Microsoft 365 services. 

• Evaluate, develop, and deploy AI-powered solutions that improve employee produ