Junior Technical Support Engineer
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Skills
About the role
Hungry, Humble, Honest, with Heart.
The Opportunity
Exciting times at Nutanix as we continue to grow our EMEA Technical Support team in Barcelona.
Are you at the beginning of your career in technology and looking for an opportunity to build strong technical expertise while working with enterprise customers?
At Nutanix, we are looking for early-career professionals and recent graduates who are curious, motivated, and passionate about technology. You do not need to know everything from day one. What matters most is that you bring solid technical foundations, a willingness to learn, and the motivation to develop your skills across areas such as virtualization, networking, storage, Linux, and cloud technologies.
You will join a collaborative environment where you can learn from experienced engineers, work with leading hybrid cloud technologies, and develop both your technical and customer-facing skills.
If you enjoy solving problems, learning how systems work, and helping customers succeed, we would love to hear from you.
About the Team
At Nutanix, you will be part of our EMEA Technical Support team based in Barcelona.
Our team works closely together to help customers troubleshoot technical challenges and get the best possible experience from Nutanix technology. You will work alongside experienced engineers and have access to structured learning, technical guidance, and opportunities to continue developing your knowledge.
You will report to a Support Manager who will support your development and help you build confidence and capability in the role.
This is a hybrid position, with employees expected to work onsite a minimum of three days per week in Barcelona.
There are no significant travel requirements for this role.
Your Role
Provide technical support to customers using Nutanix solutions
Investigate and troubleshoot technical issues with guidance from experienced team members
Develop your knowledge across virtualization, networking, storage, Linux, and cloud technologies
Work with internal engineering teams to help resolve customer issues
Collaborate with technology partners when troubleshooting cross-platform problems
Learn to diagnose and debug enterprise infrastructure environments
Contribute to internal knowledge sharing and technical documentation
Deliver a positive and professional customer support experience
Continuously build your technical skills through hands-on experience and learning
What You Will Bring
0–3 years of relevant technical experience, including internships, graduate roles, academic projects, labs, or hands-on personal projects
A degree, vocational qualification, bootcamp, certification, or equivalent practical knowledge in Computer Science, IT, Engineering, Networking, Systems Administration, or a related technical field
Foundational knowledge in one or more of the following areas:
Linux
Networking
Virtualization
Storage
Cloud technologies
Strong interest in infrastructure, cloud, systems, and enterprise technologies
Curiosity and enthusiasm for understanding how technology works and how to troubleshoot problems
Willingness to learn new technologies and continuously develop your technical skills
Strong problem-solving and analytical skills
Good communication skills and a customer-first mindset
Ability to collaborate effectively with colleagues from different backgrounds and cultures
Fluent English; proficiency in another European language is a strong plus
Previous professional experience in technical support is welcome but not essential. We are equally interested in candidates who have developed relevant skills through university projects, internships, certifications, home labs, personal projects, or other hands-on technical learning.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, combining remote work with in-person collaboration. Employees in Barcelona are expected to work onsite a minimum of three days per week to support collaboration, team alignment, and access to in-office resources.
Additional team-specific guidance and working norms will be provided by your manager.
Pay Transparency
We offer permanent employment with a base salary starting from €30,000.
The OTE range for this position at commencement of employment is expected to be between €29,000 and €43,000 per year. Compensation may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.
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