Key Holder
Omaha, NE, United States3h ago
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Key details
- Location
- Omaha, NE, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- Retail
- Focus area
- other
- Posted
- 3h ago
Skills
About the role
Position Summary
As a Key Holder Supervisor, you will be an integral member of the store leadership team. In this role, you will oversee daily store operations, open and close the facility, and act as the supervisor on duty. You will help train and coach store associates, model exceptional customer and donor service, resolve team and customer challenges, and maintain overall store standards regarding merchandising, visual presentation, and cleanliness.
Key Responsibilities
Operational Leadership & Management
- Manage opening and closing procedures, maintain store security, and serve as supervisor on duty.
- Direct and supervise sales floor team members and cashiers in accordance with policies, procedures, and applicable laws.
- Foster a collaborative, positive workplace atmosphere where team member contributions are valued.
- Address performance concerns promptly, directly, fairly, and respectfully with a focus on constructive solutions.
Financial & Administrative Compliance
- Verify and document all daily cash management activities, including drawer counts, safe drops, bank deposits, and petty cash.
- Oversee and audit register transactions, including discounts, refunds, credits, and register balancing.
- Ensure company records and administrative documentation are completed, organized, retained, and safeguarded per policy and legal guidelines.
Customer & Donor Service
- Lead by example in delivering friendly, prompt, and attentive service to all customers and donors.
- Address and resolve customer questions, feedback, and concerns with high diplomacy and professionalism.
Store Presentation & Merchandising
- Monitor and maintain store appearance, merchandising standards, inventory placement, and floor recovery/cleanliness.
Basic Qualifications
- Minimum 21 years of age.
- High school diploma or equivalent required.
- 1+ years of supervisory experience required; 2+ years in retail management preferred.
- Conversational English fluency.
- Ability to operate or obtain certification for store equipment (e.g., packing machine, forklift), if applicable.
Professional Skills
- Excellent interpersonal and customer service skills with high diplomacy.
- Strong verbal and written communication abilities.
- Proven ability to set priorities, meet deadlines, and multitask effectively in a fast-paced environment.
- Strong problem-solving capacity to identify operational opportunities and recommend effective solutions.
- Ability to work collaboratively within a team as well as independently with minimal supervision.
Physical Requirements and Working Conditions
- Standing/Walking: Standing or walking up to 8 hours per day (~80% of shift).
- Lifting & Carrying: Regularly lift up to 10–50 lbs.
- Pushing & Pulling: Push or pull up to 100 lbs. as required.
- Repetitive Motions: Frequent use of hands for grasping and reaching (~70% of shift).
- Bending & Overhead Reach: Frequent bending, crouching (~40%), and overhead reaching (~20%).
- Schedule & Attendance: Ability to adhere to company attendance requirements, including availability for weekend, evening, and holiday shifts.