KTN - Slot Attendant/ Slot Supervisor (3757)

SUMMARY

The Slot Attendant greets guests in a friendly manner and maintains cleanliness and order in customer areas. This position is responsible for taking beverage orders and collecting payment from guests if they are purchasing alcohol. The Slot Attendant must always maintain a pleasant and courteous demeanor. The Slot Attendant is responsible for ensuring that the casino operation adheres to all required policies of the Indian Gaming Regulatory Act, National Indian Gaming Commission, Tribal Gaming Commission, and any state policy that affects tribal gaming. The Slot Attendant must be knowledgeable of these policies and procedures and be able to interpret information to the public.  The Slot Attendant must also be knowledgeable of internal policies and procedures regarding cash handling, payouts, and overall staff requirements and strictly follow these daily.

 

DUTIES & RESPONSIBILITIES

• Greeting and interacting with guests in a friendly, professional, and attentive manner.
• Exceptional customer service always friendly, helpful, and responsive
• Creates a warm and fun atmosphere.
• Answers questions about gaming machines, must be familiar with the operation and performance of each machine and perform minor mechanical repairs to machines when needed.
• Show customers where they can cash their gaming machine tickets.
• Helps with refilling drinks for guests as needed.
• Maintain guest contact and anticipate guest needs.
• Investigates player complaints and machine malfunctions.
• Follows alcohol awareness procedures for preventing intoxication of guests and if they become intoxicated how to handle the guest.
• Demonstrate a high level of discretion and professionalism when dealing with daily operations and personnel issues.
• Be knowledgeable and able to follow all policies and procedures as outlined in the official Cash Handling Manual and the official Policies and Procedures Slot Manual established by S & K Gaming LLC
• Adheres to company sanitation procedures and personal hygiene policies.
• Communicates continually during shift with Slot Supervisor to ensure smooth operations.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established policies.
• Well versed in the concepts of quality customer service.
• Keeps a neat and clean casino area.
• Vacuums, wipe down machines, may have to empty trash and ash trays.
• Restocking and may have to change pop canisters and/or CO2 canisters.
• To maintain the highest quality and production of the operation and always provide a favorable image.
• Maintain a teamwork effort.
• Gives a warm and pleasant farewell to guests and invites them to return.
• Periodic deep cleaning projects
• Other duties as assigned.
•  
• SUMMARY

• The Slot Supervisor is responsible for ensuring exceptional customer service, supervising gaming operations and supervising personnel on the casino floor.  This employee must be able to work on machines as problems occur and observe gaming activity as it takes place on the casino floor.  The Slot Supervisor will be responsible for processing jackpots and filling out proper paperwork needed to complete the jackpot.  The Slot Supervisor is required to know and understand all casino policies and procedures which pertain to their position.  The Slot Supervisor is also responsible for training all new employees on the casino floor holding positions as a Slot Attendant and Slot Supervisor.  This position requires a high level of customer service and understanding of procedures to ensure a smooth-running operation.  Responsible for the overall performance of the casino floor, including staffing, slot machine play, guest service, knowing all casino promotional events as appropriate and ensuring adherence to all established regulatory controls.  This includes Tribal Gaming internal Control Standards.  This employee must be responsible in protecting the assets of S&K Gaming, LLC always and keep the Slot Manager apprised of activities occurring while on shift.  The Slot Supervisor must handle any customer and/or employee disputes, this may include other difficulties encountered on shift where a decision is needed.

  DUTIES & RESPONSIBILITIES

• Ensure customer satisfaction through prompt, efficient and friendly service.
• Ensure that proper procedures are always followed, internal controls, personnel policies, and department operational standards and controls.
• Maintain floor surveillance over the entire gaming area to detect irregularities on the part of guests or assigned personnel.
• Verify large jackpots, ensuring all necessary paperwork is complete and correct, and that the proper transfer of monies occurs.
• Review and monitor staff variance and procedural violations, addressing concerns expeditiously and appropriately, to ensure integrity through accountability.
• Resolve guest complaints/disputes efficiently and professionally.
• Participate and attend meetings, training, activities, etc.as directed.
• This position is considered a working Supervisor with ability and practical experience to perform every detail and function under his/her direction relative to gaming.
• Maintains knowledge of Gaming regulations in accordance with Tribal Gaming Commission internal controls
• Offer in house training for Slot Attendants, Slot Supervisors and Dual Slot Supervisors/Slot Attendants
• Provides leadership direction to individuals directly reporting to this position.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Must relieve bartenders & player’s club attendants for breaks and lunch.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies.
• Other duties as assigned.

Qualifications

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.
• A minimum of six (6) months’ prior experience working with the public is preferred.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.
• Must have one (1) year of casino experience and/or supervisory experience.
• Previous gaming industry experience required.
• Previous experience with extensive cash handling, computer skills and employee supervision required.