Lead IT Infrastructure & Cloud Engineer - Mining/Mineral Processing

Lead IT Infrastructure & Cloud Engineer - Mining/Mineral Processing
Location: Toronto, ON 
Hybrid Role: 2-3X on site

The Opportunity 

We are seeking a Lead IT Infrastructure & Cloud Engineer to design, implement, and support our core infrastructure, cloud services, and modern workplace environment. This is a hands-on technical leadership role responsible for delivering secure, scalable, and reliable technology services across a growing international organization. You will lead the technical direction of the Microsoft 365 modern workplace, coordinate Level 2 and higher support with our Cloud Solution Provider (CSP), and provide technical leadership for infrastructure and workplace technology projects. 

What You Will Do:

Infrastructure, Cloud and Modern Workplace 

• Own the technical direction, design, implementation, and ongoing improvement of the organization’s IT infrastructure, cloud services, and modern workplace environment. 
• Act as technical lead for Microsoft 365, including Entra ID, Intune, Microsoft Defender, Exchange Online, SharePoint Online, Teams, OneDrive, and related services. 
• Design and maintain secure, standardized endpoint management solutions for Windows, macOS, and iOS, including configuration, compliance, application deployment, patching, and device lifecycle management. 
• Lead identity and access management practices, including SSO, MFA, Conditional Access, passwordless authentication, privileged access, and joiner-mover-leaver controls. 

CSP, Support and Service Management 

• Serve as the primary technical relationship owner for the company’s CSP, coordinating Level 2 and higher support, escalations, service reviews, root-cause analysis, and continuous service improvement. 
• Define clear support responsibilities and escalation paths between internal IT, the CSP, software vendors, consultants, and other technology partners, ensuring issues are owned through resolution. 
• Troubleshoot and resolve complex Level 2 and Level 3 technical issues, while identifying recurring problems and implementing permanent corrective actions. 

Projects and Operational Reliability 

• Lead and coordinate infrastructure, cloud, and modern workplace projects delivered with the CSP and other partners, including upgrades, migrations, integrations, security improvements, and new service deployments. 
• Ensure the availability, performance, security, and scalability of cloud and on-premises infrastructure across all operating locations. 
• Develop and maintain architecture diagrams, technical documentation, standards, operating procedures, support runbooks, and configuration baselines. 
• Mentor and support junior team members and student interns, promoting knowledge transfer and consistent technical practices.

Cybersecurity, Governance and Leadership 

• Implement and enforce cybersecurity and data governance controls across Microsoft 365 and infrastructure services, including access controls, monitoring, information protection, retention, and compliance requirements. 
• Contribute to IT planning, technology roadmaps, budgeting, licensing optimization, and strategy execution.
• Mentor and support junior team members and student interns, promoting knowledge transfer and consistent technical practices. 
  

What You Bring:

• Minimum 5–8 years of experience in IT infrastructure, systems, cloud engineering, or modern workplace roles, including experience acting as a senior technical lead. 
• Diploma or degree in Information Technology, Computer Science, or a related field; equivalent practical experience will be considered. 
• Strong hands-on experience designing, deploying, and maintaining Microsoft cloud and hybrid environments, including Microsoft 365, Azure services, VMware, and Hyper-V.