Lead Medical Social Worker (LMSW) (7014)

The Lead Medical Social Worker provides oversight for medical social work services, psychosocial assessment, and counseling for patients and their families in close conjunction with the physician and other health care team members. This position may be assigned to work all stations within the Case Management Department. Works cooperatively as a team with all revenue cycle, hospital and management associates. Communicates changes in process, policy and procedure and develops training tools to provide staff education. Serves as a trainer and mentor for new hires. Coordinates staff development and performance improvement through the A3 process.

The Lead Medical Social Worker supports the flexible needs of the Department to accommodate patient volume in all areas of The Regional Medical Center. This may require assignment to another area of the Department and/or shift change.

Essential Function

Leads and/or delegates responsibilities for the daily shift briefings, shift change procedures, daily posting of metrics, issues, problems and opportunities.

Ensures that issues, problems and opportunities are consistently monitored for successful resolution.

Monitors work flow and initiate staffing reassignments.

Directs work tasks in conjunction with the area manager to assist in adequately managing fluctuating volumes.

• Provides feedback to departmental management regarding Team performance and productivity
• Support the achievement of departmental goals through the A3 process by collaborating with the Manager to generate A3’s and assures the execution of action items as assigned to the Team.
• Maintain the team discipline of following all elements of the established standard processes (work management, tools, SOPs)
• Work with HPWT to maintain an efficient, clean and professional work area

Assures that daily and weekly 6S activities are conducted by the team.

Coordinates work and lunch schedules for the team to ensure coverage as required.

Lead shift briefings to:

• Communicate revenue cycle information and changes in process, policy and procedure.
• Identify educational, and mediation needs through shift briefings and observation.
• Notify departmental management of schedule changes and training issues.

In the absence of the manager, serves as a point of primary contact for patient complaints and/or customer issues.